Sue S.
Medication Supply Doesn't Match the Treatment Plan
I really like this company's service. Their response time is fast, and their agents are always helpful and professional. However, I do have concerns about the pharmacy fulfillment process.I started my NAD treatment almost a month ago and have followed the prescribed dosing schedule exactly, beginning at 10 units and reaching 15 units today. Based on the treatment plan, I should still have enough medication to continue increasing to 25 units and remain on that dose for several weeks. Unfortunately, it's becoming clear that I will not have enough medication to complete the full treatment.As a patient, you trust that the pharmacy will dispense the quantity needed for the entire 12-week program. In my case, the NAD supply appears insufficient. Unfortunately, what the label says and what's actually in the vial seem to be two very different things. ⭐⭐ ☆ ☆ ☆ (2/5) because the customer service is excellent, but the pharmacy fulfillment needs improvement.
Response from Joey MedOct 22, 2026
Hi Sue, thank you for the kind words about our team, and for taking the time to flag this. You should have enough medication to complete your full program, so we want to make this right. Please reach out to us at [email protected] or through your my.joeymed.com chat so we can review your order with the pharmacy and get you covered. — Karim, Joey Med



