home S.
I'd give them zero stars if I could
I'd give them zero stars if I could! I enrolled my son with them because we moved to a place that I did not like the public school district, we moved back to where the public school is good, so I wanted to put my son back in public school. I called them well before school started, the beginning of August, to get his transcripts. I was told to cancel his subscription and pay the remaining balance and then call back and order them. I did this. When I called back to order them they told me I had to do so through their student portal. When I tried it kept telling me academic hold. So I called back and they said I could no longer do it from there because his subscription was canceled. They told me to go on parchment.com I did this and parchment.com said I couldn only do this through the student portal. So I called back was told that's the only way they can do it because they don't order transcripts. She was very rude and hateful. So I hung up and called again talked to another person and she said she'd get them ordered it would take 5-10 business days. Those days came and went. I called again, it is now September, they kept giving me the run around. Finally on a Monday they said I'd have them within 2 business days Wednesday came and went I did not get them. So I called Thursday morning and she said she does not know why I was told 2 days it will be more like 5-10 business days, but that she talked to her leader or whatever and they were going to expedite it but she could not give me a time frame as to when I'd receive them, but to call back the beginning of next week to check on them. A load of crap! I have been going at this for almost 2 months and needless to say I STILL DON'T HAVE THEM!! WHAT A BIG FAT JOKE, BUT NOT A FUNNY ONE! My son is getting behind in school because of you incompetent morons!!! Never will I recommend this program to anybody! I used to but nope not anymore!
Response from James Madison High SchoolOct 18, 2022
We are sorry you were not fully satisfied with your experience at James Madison High School. Your concern is important to us. To check the status of your son's transcripts, we would need the student ID number to review your account. Kindly contact our Registrar's office at 1-800-224-7234. I'll make sure to share your feedback with our appropriate team!




