James Madison High SchoolReviews of jmhs.com

While the course work is fine and my two homeschooled sons are doing great, the customer service is trash. One of my sons course work stopped auto unlocking 4 months ago and I have complained multiple times, they do nothing. They manually unlock classes but I have to chat or call them each time to do this. It's a nightmare. I am thankful my kid only has about 6 more credits and we can be done. I am rethinking enrolling my daughter in it when she hits high school. We might go back to their parent company Penn Foster. I can say the customer service and IT issues have made this experience a terrible one.

The school and classes themselves have been fine, but the customer service has been beyond frustrating. Calling for help feels completely pointless. You can spend hours on hold only to get disconnected, never receive a callback, or be given information that later turns out to be incorrect. For months, I have been trying to make sure my senior was on track to graduate. I called multiple times—at least five separate occasions—to verify his graduation requirements and was repeatedly assured that he was on pace and that additional electives were not needed. Then, just days before his graduation party, when I called to check on the status of his diploma, I was suddenly told that he now needs two additional elective credits in order to graduate. My biggest question is: why wasn't this discovered during any of the many previous calls and reviews of his records? If these electives were truly required, why was I repeatedly told otherwise? Had I been given accurate information earlier, this could have been addressed months ago. Instead, after countless hours on the phone and repeated attempts to be proactive, we are now facing a situation where my son may not have his diploma in time for his graduation celebration. As a parent, that is incredibly upsetting. The lack of communication, accountability, and consistency has been unacceptable, and I am deeply disappointed by how this situation has been handled.

I wrote a review around a month ago and things have gotten worse... the school has entirely switched to a new website and it is terrible. I am being charged fees I know nothing about and the website will not let me pay them, they are also charging taxes on fees now. I cannot access any of my course materials and was told I will not be able to complete any courses or access my work for 3-5 days while they review my ticket. When I spoke to a representative I asked a question and was responded to with "Thank you!" and she ended the chat. Their communications are terrible. My parent has been on the phone 12 minutes and counting after being told it was a 2 minutes wait to try and pay this fee we owe. I can not complete any school work, the website has no way for me to create a ticket, and we cannot contact anyone. I am so disappointed because I have loved this program so much. Also my program percentage was 71% complete and when the portal switched it dropped to 65%. UPDATE: after having to call the school again they sent my account to collections for the late fee of $20. We were not contacted about an issue with our payment prior to this. The new portal sat open on three devices and over the course of nearly an hour could not finish calculating the total cost to allow payments. After paying the fee over the phone my materials was released. I really love this school but they urgently need better communication.

Enrollment for my grandson 17 months ago was very encouraging especially discussions of payment plan.Billing office is the only available number for contact.Emails to the AU-Registrar are answered weeks later unsigned and not helpful.Transcript can't be found but in the meantime payments are deducted on time.No one will speak to me about my concerns.I have been wasting money for 17months which is very dishonest on their part.I am retired and his only guardian.

I was very disappointed to learn two weeks after I started the program that this is NOT an at your own pace program! There's a maximum number of tests you can take per week, extending the program months longer than necessary. I was not told of this until after the 5 day withdrawal period had passed.

Textbooks take up to 5 months to receive after course is opened. Currently waiting on 2 textbooks. Customer service is near non-existent and rude. Online "ticket" submissions for support are always closed as "resolved" with no resolution addressed or in sight. Very disappointed with this school.

The school work itself isn't bad, but good luck trying to get someone to care about your concerns on trying to finish quickly. It takes 7-10 days just to get someone to assess a failed course, and then 5 more days to remediate and god forbid you need help in that time, 5 days for a ticket to be found, always shutting down, always same excuses when needing things to be expedited. There is good people at this school, but the school setup completely sucks.

Website was always shut down. Teachers weren’t involved at all. Lol.