Jewelry OutletReviews of jewelry-outlet.com

Response from Jewelry OutletNov 15, 2020

Hi Desire, We shipped your order on November 6, 2020 and it looks like it was delivered on November 10, 2020 and since we only sell real jewelry, we require all USPS and UPS delivery drivers to obtain a signature from the customers before physically handing over the package, they don’t just leave the package in your mailbox or outside your door, you or someone in your household has to signed for it and based on the USPS Proof of Delivery, someone with the same last name as yours signed for this package. USPS Tracking # 420122069302120207600010987229 But, you reached out to us a couple of days ago and you informed us that you never received the package ( and we believe you ) since it is possible that the USPS delivery driver made a mistake. And thankfully, your shipment was insured via Route Shipping Protection and we gave you clear instructions on how you can file a claim and get your refund. We were also informed by Route Shipping Protection that you just filed your claim (today) and that it is currently ‘In Review’. Please note that giving us a bad review here will not speed up this process, you will be getting the refund via your shipping insurance claim as soon as Route Shipping Protection approves it which usually just takes 1-3 business days. Warm regards, Customer Success Team Jewelry Outlet

Response from Jewelry OutletNov 15, 2020

Hi Cavin, I see that your order is from 6 months ago, did your size change? We shipped your ring on May 6, 2020 in exactly the size that you selected at the time you placed the order. We can only resize a ring for free once before we ship it. We can resize your ring again but the cost will also include shipping charges ( http://jewels.me/resize ). Or, since your ring is made in real white gold, you can also get it resized at any of your local jewelers to avoid any shipping fees. Warm regards, Customer Success Team Jewelry Outlet