Jewel-OscoReviews of jewelosco.com

Shop at 75th and Jane ave. At Woodridge today, the checker name Kristina said she could not bag my purchase due to her arms were killing her. Is this the of customer service that the company is doing now, that was the only message she said to me that her arms was killing her, then she should just go home if she is not capable of doing her job, very disappointed shopper, if this is the kind of attitude the cashier have , I don’t need that kind of service, but she did have time to talk to the customer before me about getting a perm for her hair, wow good for her !

I placed an order for groceries with Jewel 3 weeks ago, but unfortunately, my experience was far from satisfactory. Despite being charged over $113, my items never arrived. When I checked the status, I was informed that the address was supposedly incorrect, resulting in the items being sent back. Even though I made many orders before and they ALL arrived except this one! Upon contacting Jewel, I was assured that a refund would be processed within 5 to 7 business days. However, weeks have passed, and I'm still waiting for the reimbursement. Despite reaching out to customer service multiple times, speaking with different representatives each day, the issue remains unresolved. The lack of accountability and failure to fulfill their promise has left me incredibly frustrated and disappointed with Jewel's grocery delivery service. I urge others to beware of similar issues and reconsider using their services until they address these significant shortcomings. I am still calling everyday for my refund!!!!

Horrific!! Been shopping at Jewel every darn week for 50 years! So of course I’m an old widow now with more back problems than Jewel can think of ways to literally ROB and STEAL from their customers!! They arbitrarily raise prices that in many cases are not within the realm of the excuse of so called INFLATION! They have a license to steal and believe me Jewel uses it every chance they get! For instance, the left over donuts that they box and used to sell for five dollars; they simply raised to six! They were made and not sold so tell me why the extra buck?? You must buy Three of everything to save a few cents! I can barely lift one 12 pack of soda let alone three or sometimes more! The managers are rude and act like you are the scum of the earth if you simply ask for a return for an overcharge! “Did you clip it” they growl. Ha!!! How can the seniors hold their purse and phone looking for strawberries that aren’t listed under strawberries?? Yesterday, the cashier said to look under Deals! He took my phone and clipped the sale price which was still $2.00 more than the digital sign! So, there I am waiting in the customer service line (my back Throbbing) to get the refund! They happened to be DIRECTLY in front of her or I would still be there or on a gurney waiting for an ambulance! Two dollars would buy me two boxes of overpriced donuts! Fixed income is fixed! They have no regard for the hell it is to shop for food which happens to be one of the three basic necessities of life! And they count on the fact that people aren’t able to navigate the horrendous torture to operate the complicated online system they created! Here’s one for you😘—-for the last 30 years there has been the same (now very dirty sign) above the donut and muffin case stating $6.99 per dozen! Well, sorry seniors and all shoppers but as I was being grossly overcharged by the cashier; she gave me a shocked and unbelieving look! Guess what? The sign was removed by the next Dayi Awhile back Jewel-Osco decided to have only one cashier and make all other lines self checkout! Talk about a cluster….!!! Not only were many people suddenly unemployed but people just filled their carts way above the brim and ran out to a waiting car and sped away after dumping the stolen merchandise in their vehicles! I guess they have to recover their losses by overcharging the rest of us! I wrote this review because my shopping experience has left me couch bound probably forever! Happy Shopping Everyone! B, Stephenson

I'm 60 years old with bad knees and ankles. Today I decided to go to jewel instead of my wife who normally goes. Knowing I'd pay 300 dollars fir a few plastic bags, but its abit closer then another place so here I go. I have knee brace and ankle brace on. Unfortunately I walk with a limp. Wife jokingly calls me ilean. Get there and I have no clue where to go for some items. I ask a rep and she has no idea ( great ). So I'm walking around this place and gave up. Called my wide for help, but by this time I had the wanna be officers trailing me and for what.... Wife guides thru this store but at each turn I had moppers walk slowly by my cart starring inside of it as if I had a dead animal or somthing. This kind of behavior was with me the whole time I was there and of course it's very embarrassing to say the least. I make well over 100 k per year and have never been arrested for anything, but shopping here was as I'd I was a criminal. Terrible. We spend alot of money throughout the decades shopping here and lord knows that from now on will take my business elsewhere. Yep it really doesn't matter though. It's just another day for the wannabes to track down shoppers and make them feel welcomed. Yeah right. Wife tells me to just leave and she will come right back to pick up items, but that's not right. So I continue on. Finally making my way out the door I noticed a bald head weasel pretending to exit the building. You gotta be kidding me. He goes out then sees me loading my vehicle and then walks back in. Disgusting behavior. It's not only disrespectful, but to have a minion follow me out. What the heck did I do. I felt like a real criminal. I have never been so disrespected in my life. So from now on I'm gonna copy and paste this review to as many places I can. I hope this will change someone's mind and keeps them from shopping at jewel. I should of just driven a few miles out of my way and would of had a better night. Considering that jewel hires people to stock and clean floors, they should really invest on hiring proper people to handle requests that were not listed in the job title. As for the guy who followed me out for no reason, you will hopefully be targeted aswell for no reason. Sounds mean, but nope. Karna comes back. The store I'd located in the city of West chicago IL 69185 on Rt 38 and joliet rd. Just plan yuck. It's nice to see a company hire challenged individuals, but again most that were hunting me appeared not to have any disabilities. Like I stated above, I'm not nor will anyone in my family return to this threatening location. No way ! It's too bad I had to give a 1 star review. We as consumers should be able to rate the service with no stars. This place truly is a no star facility.

The jewel store on Lewis and Yorkhouse in waukegan had Great customer service. The Three members who came forward should be recommended; Clare, Francisco and Sergio were very passionate to help me with my return. I enjoyed the way they treated me. Will always shop there

Just a bad experience at a particular location. 1340 South Canal Chicago IL. Avoid shopping in person if possible.

My shopping experience has just gotten worse and worse. Sales where I have to buy multiple items do not sit well with me. It is not one free when the price for one actually equals the price of two! I have a horrible time with these online coupons and now you stick in these e-coupons that I have to buy the item and pick up that day. Will it not be in the store tomorrow?! I have a hard enough time with the other ones and I am not getting into online ordering. Fresh meat counter could also use a number system . Don’t like all the self check outs. I think customers should get a discount on their purchase if they are doing the checking out themselves.

What went wrong? I used to remember when I would go to Jewel osco the prices were like that of the local H-E-B here in Texas but to my shopping surprise all thanks to the economy being garbage like it is and inflation those prices went completely up so much in fact I even had to exit the store and I was on a visit while in Chicago.