Jewel-OscoReviews of jewelosco.com

Poor substitutions, no updates in the app regarding delivery status. When you call customer service the reps tell you anything just to get you off the phone. The store has good deals and the for u rewards work in theory but the online shopping experience is miserable.

Prices ring up wrong every time. I have learned to always check the receipt before leaving the store so that Jewel customer service can correct and refund the difference to my credit card. Today, I had waited in line at customer service for more than 10 minutes before reaching the counter. Unfortunately, at the same time a delivery person walked up, and the Jewel staff member turned to him and started receiving boxes and signing receipts. She told me, "Just a second," but it took 6 more minutes before she turned back to fix the error on my purchase while ice cream--buy 1 get 1 free--melted in my cart.

Store at 61st and Cottage Grove in Chicago. Manager that usually at customer service counter, she is very rude and inconsiderate. She doesn't greet us with a good demeanor she angry all the time. I was waiting to receive a money order and she just ignored everyone in line and had us waiting and i just threw up my hands and left, several others as eell. I dont know wby Jewels hire rude employees and then promote them to manager. Horrible customer service at this Woodlawn store

Why? Are you at the Naperville 75th street store, NOT using bags for grocery pick-up? The people bring my order to the take care and are very nice. But who decided that this store will no longer sack my purchases. The last two times, they just laid the food in the trunk. Why no bags? It's a very stupid idea. When winter comes, are your employees going to continue this practice? Are they going to stand at the trunk moving product piece by piece in sub-zero weather? What a stupid cheap idea. For what I pay for groceries, a plastic bag isn't too much to ask? From my friends, who shop at other Jewels, they don't have to deal with such nonsense. Who at the Naperville 75th street made this decision? I have a variety of grocery stores where I can pick-up or have delivery. Are you going to stack groceries on my porch regardless of the weather?

Every time I go for sale items there's nothing! Went again this morning first day of sale to get turkey breast was told they should be in tomorrow. Still have a rain check from weeks ago for the same thing. You can't get down most isles because of stocking.seriously some employees are helpful but most roll their eyes at you & are just ignorant & rude!!!

Only giving two star cause they refund quickly with no issues. My complaint is I LITERALLY am missing 1/2 my order a large percentage of the time not that “out of stock” but said delivered and not delivered! Out of stock is very frequent but I can get over that. But, now I have to order again give tip ( cause usually not delivers problem) and hope it’s right … no I will go somewhere else for delivery.

Shop at 75th and Jane ave. At Woodridge today, the checker name Kristina said she could not bag my purchase due to her arms were killing her. Is this the of customer service that the company is doing now, that was the only message she said to me that her arms was killing her, then she should just go home if she is not capable of doing her job, very disappointed shopper, if this is the kind of attitude the cashier have , I don’t need that kind of service, but she did have time to talk to the customer before me about getting a perm for her hair, wow good for her !