Jewel-OscoReviews of jewelosco.com

The app is brutal I have stood in line waiting to check out and I had someone in front of me who didn't have a clue about how to use it and I just stood there for fifteen minutes waiting finally just left my stuff there and went to Walmart where it cheaper automatically than jewel with there apps I go in there and everything I want has an app screw them not the jewel I grew up with

The app is horrible! “You can’t just type in something and find it. You have to find something similar and scroll down to find your exact item.” That’s how the cranky clerk explained it to me. WTF!!! I am so tired of being scammed by Jewel. It’s not too enough to be their customer to get sale prices, we have to manually find all the sales we want or we get screwed! Poor older people can’t figure all the nonsense and they get taken advantage of every time! Jewel is corrupt and evil now. I shop anywhere but there as much as possible now!

I’m so annoyed with the U coupons. I wish they would stop them. It takes so much time reviewing the coupons. Then if you forgot any you have to check it in the store. It’s just too time consuming.

The Plum Grove Rd, Palatine Illinois store needs to speak with their cashiers. 3rd time I've been at Matthew's register and hes extremely depressed, talks like hes ready to fall asleep. Today the lady in front of me, told him he needs caffeine. He said he needs Gatorad.The customer service Mgr needs to take him off the registers. 3 times was enough for me at that store

I had a very disappointing experience at Jewel-Osco that I believe management should address. This was the store location in Batavia, Illinois 119 S Randall Rd. 3219 7/7/2026 - 8:15 am approx. When I arrived at the register, no one was there. The payment terminal prompted me to enter my phone number, so I did. The cashier had said she would be right there, and I told her I wasn't in a hurry. When she came over, she immediately scolded me for entering my phone number into the credit card terminal. After I felt uncomfortable and attempted to leave, I walked back since I needed the items. While my groceries were being scanned, I noticed the advertised sale price wasn't applying. I politely asked about it and was told rudely that it would come off at the end. When it didn't, she rudely asked if I clipped the deal, and when I said no and started to, she rudely said, "You need to clip the deal." She was not able to get the deal price reduced, the self check out person came over. Instead of resolving the issue professionally, I was spoken to in a condescending manner and repeatedly questioned in a way that made me feel belittled. She continued to ask if the phone number I entered was correct, and after responding three times that it was, she asked again and said, "I need you to look at the number (showing in the app, which I had opened and had already done), and confirm it," so I confirmed for the 4th time. The interaction became so upsetting that I started crying. The employee on self-checkout responded without empathy by saying, "Ma'am, there's no reason to cry. It's just cherries." My reaction wasn't about the cherries—it was about how I was being treated. The discount was eventually applied, but no customer should be made to feel embarrassed or disrespected while trying to complete a purchase. I hope Jewel-Osco addresses this matter so other customers, especially elderly or vulnerable individuals, are treated with the courtesy and respect they deserve.

Never enough cashiers. To many self checkout units that consistently frustrate shoppers, and constantly throws error requiring a human to intervene multiple times anyway. Self checkout increases shop lifting, disenfranchises customers, and benefit no one but the companies that sell or lease self checkout systems. I no longer shop at any store that will put people out of work in order to frustrate customers and put money in the pockets of self checkout providers. That leads me with Caputo’s and Butera and I’m fine with that. I want to spend another diamond any establishment that forces me to be my own cashier an outdated system that can’t check out a single person without incident once.

Website is awful. App is horrible. The June 2026 update is ridiculous. Who the heck designs this crap without testing it? I don’t shop there anymore BECAUSE it’s so horrible.

Very rude woman who is working in management.