Jewel-OscoReviews of jewelosco.com

Never enough cashiers. To many self checkout units that consistently frustrate shoppers, and constantly throws error requiring a human to intervene multiple times anyway. Self checkout increases shop lifting, disenfranchises customers, and benefit no one but the companies that sell or lease self checkout systems. I no longer shop at any store that will put people out of work in order to frustrate customers and put money in the pockets of self checkout providers. That leads me with Caputo’s and Butera and I’m fine with that. I want to spend another diamond any establishment that forces me to be my own cashier an outdated system that can’t check out a single person without incident once.

Website is awful. App is horrible. The June 2026 update is ridiculous. Who the heck designs this crap without testing it? I don’t shop there anymore BECAUSE it’s so horrible.

On Thursday, June 4th at approximately 7:30 pm, I went to the service desk for assistance. Anna answered my questions thoroughly. Anna is professional, pleasant and helpful. Kudos to Anna!

Prices ring up wrong every time. I have learned to always check the receipt before leaving the store so that Jewel customer service can correct and refund the difference to my credit card. Today, I had waited in line at customer service for more than 10 minutes before reaching the counter. Unfortunately, at the same time a delivery person walked up, and the Jewel staff member turned to him and started receiving boxes and signing receipts. She told me, "Just a second," but it took 6 more minutes before she turned back to fix the error on my purchase while ice cream--buy 1 get 1 free--melted in my cart.

I have very good experience with Osco Drug on Lee Street in Des Plains, Illinois. They have very professional RX staff. Very helpful and devoted people. I will highly recommend Osco Drug and their services.

Very rude woman who is working in management.

Jewel Osco app not user friendly. Too confusing to find sale item and ensure it is in the basket. Also, seniors and people with disabilities have a difficult time with the app. As a result, these folks inadvertently pay more. Also, their policy of bulk purchases, ie buy 3 to get the best price, is discriminatory in that less affluent people cannot afford to spend the extra needed to buy in bulk.

Full of false advertising tricky sales adds. Multiple sale items placed in the wrong place to trick customers to buy the non sale higher priced items. The sales in the fish department are not the sales they represent on the signs its a vague trick false advertising. The employees dont care they brush it off when brought to their attention. Its been this way the past year. My family and I are done with this store. Their not reputable taking advantage of customers.