Jewel OceanReviews of jewelocean.com

I ordered 2 bangle bracelets and they charged $218.00 but never ship my orders. No email confirm my orders and no tracking number or anything, I never hear from them. I Google their website and phone numbers but their phone numbers been disconnected. They are a BIG FRAUDULENT COMPANY. I order merchandise online all the time no one FRAUDULENT like this company

I ordered the rose gold morganite bridal set in September of 2017 still have not received it can’t leave messages no response to e-mails do NOT order from this company Tammy L

I was happy with the purchase, and the layaway plan, which was great. I received my rings when they said, but the size was wrong, And, the diamonds looked a bit yellow so I contacted them and sent them back, the customer service was great. After 7months the center stone fell out. I emailed them to get it replaced. That was over 6 months ago, I received an email after sending it back to them notifying me they'd received it , and have not gotten it back yet. I've sent numerous emails asking what's going on , and what do I need to do to get it back, I even asked JewelOcean to send it back without replacing the stone. They never responded to that question other than to say that they will notify me when they get to it. I gave them the benefit of the doubt and I'm out of $1600 . I eventually went to Zales and purchased the original set I wanted costing thousands more $. This is by far the worst customer service I've ever experienced. I gave them my money and I have nothing from them. So Buyer BEWARE!!!

I bought an engagement ring for my girlfriend. Guess what I received? A toy ring with no value. A piece of costume jewelry. This "company" was pretending to be from UK, on a .co.uk website with a London office. They are not a UK registered company. The ring was £700 but they took £792 from my account in USD?! Should have realised then. It was only after checking the internet reviews I realised I had been scammed. The matter has been reported to my bank as fraud. I am also giving serious consideration to filing a Police report. I am rather angry at what these little thieves have done. I would happily travel to Canada to deal with these little scumbags.

I found a beautiful bridal set online. Their website indicated estimated delivery by May 4th, 2016. Which was going to be great as the wedding was set for May 15th. I was scared because there were enough reviews saying JewelOcean reviews were falsified reviews made by the company, that I was willing to do additional research. As I was just hoping to get the bridal set on time, I thought I would take the chance. I found the same bridal set available through Sears.com for $200 more, but found out that it was sold by Sears from a third party, JeenJewels.com which turned out to seemingly be the sibling company of JewelOcean as their customer service telephone number was the same. I called Sears.com and their telephonic sales associate informed me that the bridal set would still be sent by the third party, would be returned to the third party under the third party's policies, and that all contact would still need to be done with the third party anyway. So I chose to take a chance on the original, JewelOcean website for the $499.00 Bridal Set as their existing negative reviews only had to do with their customer support telephone contact/lack of availability, additional contact after receipt of the jewelry or having to do with delivery time after completing their payment plan option. In an attempt to be secure, I tried to pay for the RHJGJoct646 2 carat Morganite and Black diamond Halo Bridal Set in 10k Rose Gold via PayPal. But I was having issues with my PayPal, so I closed it out and just paid with my Capital One credit card directly through JewelOcean's website. I had excellent customer service by email when I learned the next morning that I was charged twice; once through PayPal and once directly by credit card on the website. I called Capital One to cancel one and they said they couldn't. So we third party-called PayPal and during that time, I was able to email JewelOcean and have the PayPal payment refunded so I was just ordering one bridal set. THAT WAS AMAZING AND EASY AND I RAVED TO MY FRIENDS ABOUT THAT ONE. Then came May 4th... Then May 5th and I still hadn't received the ring. I checked JewelOcean's website shipping policy and our previous email history to discover that I should have received a FedEx tracking number. Emailed them, they emailed back within 24 hours on 05/06/16 saying they'd ship it Monday, 05/09/16 & I'd receive it no later than Wednesday, 05/11/16. Which made me super bummed when I had to email them on Tuesday, 05/10/16 as I hadn't received notification of shipment on 05/09/16. They promised the bridal set would be sent over-night on 05/12 to be received 05/13. So, I waited for the email, which I didn't get, but I stayed home on 05/13 because I knew it would need to be signed-for, and after emailing the company as I didn't receive notification of it being sent or anything, I received it around 11AM, Friday, 05/13/16. SO GLAD TO GET IT BEFORE THE CEREMONY! So, the picture shows 14k Rose Gold rings, but it says 10k on the description, so I knew that would be different. The engagement ring with the solitaire morganite looked to me like it would have white stones going down the sides, but they're obviously black on my ring. The picture looks like the solitaire is set flush, but on my ring it's raised a little... but the thing that bothers me the most is that the solitaire's cut is obviously not the same. The stone pictured is kind of square like a cushion cut, radiant cut, asscher cut, princess cut... but the stone I have is definitely round. Other than that, it wasn't as bad as I was expecting. It's pretty, but I don't remember they're website saying the ring was going to be hand-made or that they have creative licensing to send you something similar to what's pictured. But, seeing as I read the reviews that returning jewelry to get it fixed is worse, I'm just going to be happy with what I got and probably not buy anything from them again. Hence, three-out-of-five stars... It was better than expected, but I was pretty much prepared to be screwed. So I'm really glad I wasn't! And for items that aren't needed by a specific day, or that you're ok with it kinda looking like advertised, then go for it.

I have decided to return my ring, however it is impossible to even get ahold of anyone!!! I emailed them on 4/20/16 and they still have not responded to my email. I have also called them and had to leave messages which they have never returned any of my phone calls!!! Oh yeah, when you call you don't ever get a live person you get a recording and you can either leave a message or your phone number!!! If I could give this so called company 0 stars I would and I will NEVER EVER purchase anything from them again!!! I will be taking further action if I don't receive my money back!!!

BAD! BAD! BAD! Oh where to begin? $1400 later and no satisfaction! Not even an attempt at satisfaction from this company. If you read these reviews, notice the names of the customers. The good reviews are planted by the company itself. If you know anything about jewelry, you know this company is the bottom of the bottom! Don't be another statistic. If something is too good to be true.... it really most likely is! Cheapest product with the most sketchy and unreliable customer service. BAD! BAD! BAD!

I wish I could give this company ZERO stars. Buyer beware!! JewelOcean.com also operates under the website WithFeelings. You'll notice that their "Customer Service" number is the same, 800-742-1806, on both websites. When you call, you never actually get a person. It actually routes to 647-835-5177 which is out of Toronto, and then says, "sorry, there is no more room to record messages." How convenient. Anyway, I started looking for a specific Annello designed ring and found these two online merchants (not knowing at first they were the same). I went with WithFeelings.com because honestly, that site looks more "legit" than the other one. And then I saw that they had a 10% Layaway Program to which I signed up for an account and PayPal'd them $140 to hold a ring for me. Big mistake! I get my login credentials emailed to me immediately (which is normal), but then I log into their website, and see NO RING in my order history, no layaway payment button, no nothing. I logged into my PayPal and could see that they had immediately accepted the transaction and then I emailed the person associated with the account that just took my money. Which is: Sushil Singhania Lakme Impex Inc. 560 Johnson Street Victoria, BC V8W 3C6, Canada I asked them what the deal was and literally their response was, "I apologize for the glitch in the paypal system. The details of the ring design and ring size was not given in your order. Once we have the information, we will create your online account very shortly". Really!? The website automatically made an account for me! The problem was that there was no order history showing or that I just paid 10% down. Getting a very sick feeling in my stomach about it all, I escalated the transaction to PayPal's Fraud Prevention Program. I'm not worried about getting my money back as I'll just file a chargeback claim with my credit card company, but I just want others out there to be aware of how shady the entire experience was. I'm also glad that I didn't front the ENTIRE amount for the ring up front, otherwise I would have been out $1,400 initially. Based on my experience, this is a fraudulent online vendor! I've had similar issues with websites like this before. They are quick to respond to initial inquiries about ordering something, and are happy to tell you all about their quality and whatnot, but once there's a problem, you'll never hear from them again. They may have been legit at one time, but definitely not now. Even the twitter feed for WithFeelings.com (withfeelingsj) has not posted since November 2014. And this is not the kind of retailer you want to be playing games with people's hearts.