Jewel OceanReviews of jewelocean.com

I ordered 2 bangle bracelets and they charged $218.00 but never ship my orders. No email confirm my orders and no tracking number or anything, I never hear from them. I Google their website and phone numbers but their phone numbers been disconnected. They are a BIG FRAUDULENT COMPANY. I order merchandise online all the time no one FRAUDULENT like this company

I ordered the rose gold morganite bridal set in September of 2017 still have not received it can’t leave messages no response to e-mails do NOT order from this company Tammy L

I was happy with the purchase, and the layaway plan, which was great. I received my rings when they said, but the size was wrong, And, the diamonds looked a bit yellow so I contacted them and sent them back, the customer service was great. After 7months the center stone fell out. I emailed them to get it replaced. That was over 6 months ago, I received an email after sending it back to them notifying me they'd received it , and have not gotten it back yet. I've sent numerous emails asking what's going on , and what do I need to do to get it back, I even asked JewelOcean to send it back without replacing the stone. They never responded to that question other than to say that they will notify me when they get to it. I gave them the benefit of the doubt and I'm out of $1600 . I eventually went to Zales and purchased the original set I wanted costing thousands more $. This is by far the worst customer service I've ever experienced. I gave them my money and I have nothing from them. So Buyer BEWARE!!!

I bought an engagement ring for my girlfriend. Guess what I received? A toy ring with no value. A piece of costume jewelry. This "company" was pretending to be from UK, on a .co.uk website with a London office. They are not a UK registered company. The ring was £700 but they took £792 from my account in USD?! Should have realised then. It was only after checking the internet reviews I realised I had been scammed. The matter has been reported to my bank as fraud. I am also giving serious consideration to filing a Police report. I am rather angry at what these little thieves have done. I would happily travel to Canada to deal with these little scumbags.

I have decided to return my ring, however it is impossible to even get ahold of anyone!!! I emailed them on 4/20/16 and they still have not responded to my email. I have also called them and had to leave messages which they have never returned any of my phone calls!!! Oh yeah, when you call you don't ever get a live person you get a recording and you can either leave a message or your phone number!!! If I could give this so called company 0 stars I would and I will NEVER EVER purchase anything from them again!!! I will be taking further action if I don't receive my money back!!!

BAD! BAD! BAD! Oh where to begin? $1400 later and no satisfaction! Not even an attempt at satisfaction from this company. If you read these reviews, notice the names of the customers. The good reviews are planted by the company itself. If you know anything about jewelry, you know this company is the bottom of the bottom! Don't be another statistic. If something is too good to be true.... it really most likely is! Cheapest product with the most sketchy and unreliable customer service. BAD! BAD! BAD!

I wish I could give this company ZERO stars. Buyer beware!! JewelOcean.com also operates under the website WithFeelings. You'll notice that their "Customer Service" number is the same, 800-742-1806, on both websites. When you call, you never actually get a person. It actually routes to 647-835-5177 which is out of Toronto, and then says, "sorry, there is no more room to record messages." How convenient. Anyway, I started looking for a specific Annello designed ring and found these two online merchants (not knowing at first they were the same). I went with WithFeelings.com because honestly, that site looks more "legit" than the other one. And then I saw that they had a 10% Layaway Program to which I signed up for an account and PayPal'd them $140 to hold a ring for me. Big mistake! I get my login credentials emailed to me immediately (which is normal), but then I log into their website, and see NO RING in my order history, no layaway payment button, no nothing. I logged into my PayPal and could see that they had immediately accepted the transaction and then I emailed the person associated with the account that just took my money. Which is: Sushil Singhania Lakme Impex Inc. 560 Johnson Street Victoria, BC V8W 3C6, Canada I asked them what the deal was and literally their response was, "I apologize for the glitch in the paypal system. The details of the ring design and ring size was not given in your order. Once we have the information, we will create your online account very shortly". Really!? The website automatically made an account for me! The problem was that there was no order history showing or that I just paid 10% down. Getting a very sick feeling in my stomach about it all, I escalated the transaction to PayPal's Fraud Prevention Program. I'm not worried about getting my money back as I'll just file a chargeback claim with my credit card company, but I just want others out there to be aware of how shady the entire experience was. I'm also glad that I didn't front the ENTIRE amount for the ring up front, otherwise I would have been out $1,400 initially. Based on my experience, this is a fraudulent online vendor! I've had similar issues with websites like this before. They are quick to respond to initial inquiries about ordering something, and are happy to tell you all about their quality and whatnot, but once there's a problem, you'll never hear from them again. They may have been legit at one time, but definitely not now. Even the twitter feed for WithFeelings.com (withfeelingsj) has not posted since November 2014. And this is not the kind of retailer you want to be playing games with people's hearts.

Horrible customer service. Just expect you will have issues and the company will not help or assist you in any way.