Jeanne M.
Scared, but pleasantly surprised
I found a beautiful bridal set online. Their website indicated estimated delivery by May 4th, 2016. Which was going to be great as the wedding was set for May 15th. I was scared because there were enough reviews saying JewelOcean reviews were falsified reviews made by the company, that I was willing to do additional research. As I was just hoping to get the bridal set on time, I thought I would take the chance. I found the same bridal set available through Sears.com for $200 more, but found out that it was sold by Sears from a third party, JeenJewels.com which turned out to seemingly be the sibling company of JewelOcean as their customer service telephone number was the same. I called Sears.com and their telephonic sales associate informed me that the bridal set would still be sent by the third party, would be returned to the third party under the third party's policies, and that all contact would still need to be done with the third party anyway. So I chose to take a chance on the original, JewelOcean website for the $499.00 Bridal Set as their existing negative reviews only had to do with their customer support telephone contact/lack of availability, additional contact after receipt of the jewelry or having to do with delivery time after completing their payment plan option. In an attempt to be secure, I tried to pay for the RHJGJoct646 2 carat Morganite and Black diamond Halo Bridal Set in 10k Rose Gold via PayPal. But I was having issues with my PayPal, so I closed it out and just paid with my Capital One credit card directly through JewelOcean's website. I had excellent customer service by email when I learned the next morning that I was charged twice; once through PayPal and once directly by credit card on the website. I called Capital One to cancel one and they said they couldn't. So we third party-called PayPal and during that time, I was able to email JewelOcean and have the PayPal payment refunded so I was just ordering one bridal set. THAT WAS AMAZING AND EASY AND I RAVED TO MY FRIENDS ABOUT THAT ONE. Then came May 4th... Then May 5th and I still hadn't received the ring. I checked JewelOcean's website shipping policy and our previous email history to discover that I should have received a FedEx tracking number. Emailed them, they emailed back within 24 hours on 05/06/16 saying they'd ship it Monday, 05/09/16 & I'd receive it no later than Wednesday, 05/11/16. Which made me super bummed when I had to email them on Tuesday, 05/10/16 as I hadn't received notification of shipment on 05/09/16. They promised the bridal set would be sent over-night on 05/12 to be received 05/13. So, I waited for the email, which I didn't get, but I stayed home on 05/13 because I knew it would need to be signed-for, and after emailing the company as I didn't receive notification of it being sent or anything, I received it around 11AM, Friday, 05/13/16. SO GLAD TO GET IT BEFORE THE CEREMONY! So, the picture shows 14k Rose Gold rings, but it says 10k on the description, so I knew that would be different. The engagement ring with the solitaire morganite looked to me like it would have white stones going down the sides, but they're obviously black on my ring. The picture looks like the solitaire is set flush, but on my ring it's raised a little... but the thing that bothers me the most is that the solitaire's cut is obviously not the same. The stone pictured is kind of square like a cushion cut, radiant cut, asscher cut, princess cut... but the stone I have is definitely round. Other than that, it wasn't as bad as I was expecting. It's pretty, but I don't remember they're website saying the ring was going to be hand-made or that they have creative licensing to send you something similar to what's pictured. But, seeing as I read the reviews that returning jewelry to get it fixed is worse, I'm just going to be happy with what I got and probably not buy anything from them again. Hence, three-out-of-five stars... It was better than expected, but I was pretty much prepared to be screwed. So I'm really glad I wasn't! And for items that aren't needed by a specific day, or that you're ok with it kinda looking like advertised, then go for it.