JewelcluesReviews of jewelclues.com

Response from JewelcluesSep 14, 2025

Dear Nydia, We deeply regret that the dress didn’t meet your expectations. After reviewing our records, we were able to locate your order, which was a final sale. Unfortunately, we did not receive any communication from you regarding concerns after the dress was delivered. Your dress was meticulously handmade by our skilled artisans using industry-standard tulle, free from harmful chemicals, including formaldehyde. Your comments regarding the design issues and back zipper are valuable and will help us improve our production processes and maintain the highest quality standards. We appreciate your feedback, as it helps us continue refining our product and services. Thank you.

Response from JewelcluesSep 14, 2025

Dear Lisa, We’re very sorry for the frustration this situation caused. Our shipping policy explains that customers are responsible for customs duties. In this case, an incorrect value was submitted due to a Shopify app error, and our team took immediate steps to resolve it with you. Each of our dresses is handmade by skilled artisans and passes a thorough quality check before shipment. While our records and inspections did not indicate any defects, we still worked with you in good faith and issued a substantial refund as per your request—covering the majority of your order total. We regret that a negative review was placed after a resolution was reached, but we remain fully committed to fair business practices, transparent communication, and continuously improving based on customer feedback. Thank you for sharing your thoughts.