JewelClues is a premium boutique specializing in handcrafted, made-to-order dresses for women who embrace their individuality and have a distinct sense of style. Each piece is brought to life by our small team, with considered silhouettes, distinctive details, and meticulous hand-finishing.We believe personal expression and a more considered approach to fashion can go hand in hand. By making each dress to order, we take a thoughtful approach to production while giving every piece the attention it deserves. We welcome customer feedback and value the opportunity to continually improve the experience we provide.
Jewelclues (jewelclues.com) has 42 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
jewelclues.com
Website
jewelclues.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
One of the friendliest customer services, transparent policies, quality craftsmanship and timely delivery makes me a proud customer. 100% in love with JewelClues.
Response from JewelcluesNov 26, 2025
Hi Ginger,
Thank you so much for your beautiful review! We’re thrilled to hear that you loved your gown and had a smooth, transparent experience with us. We truly appreciates your kind words about our service and craftsmanship.
It means the world to have you as part of the JewelClues family. We look forward to creating more stunning pieces for you in the future!
Warmly,
Team Jewelclues
JE
Jennifer
It’s more than 5 stars!!!
Delivery and customer service is top notch! My dress is gorgeous, and I’m impressed with the quality and fit of the dress. Looks just as in picture. 100% recommended.
Response from JewelcluesNov 24, 2025
Hi Jennifer,
Thank you so much for your amazing review! 💛
We’re thrilled to hear that your dress fit perfectly and looked just as expected. Knowing that you loved the quality, delivery, and service truly means the world to us.
Thank you for recommending us — we appreciate you! Enjoy your gorgeous dress!
Warmly,
Team Jewelclues
SY
Sydney
The team responded quickly, dress received is just as shown on website
Customer service was great! Very quick to respond and very helpful. I wanted to change the size of the dress and few design changes to ensure it fits perfectly for my big day - they responded quickly and adjusted everything as per my liking. Dress arrived earlier than expected and everything turn out beautifully. Fit like a glove. Quality and craftsmanship feel way more luxurious. I got so many complements. Will buy more from Jewelclues soon.
Response from JewelcluesNov 19, 2025
Hi Sydney,
Thank you so much for your kind words! We’re thrilled to hear that your dress fit perfectly and that you loved the design and craftsmanship. It was our pleasure to help make your big day extra special. We can’t wait to create more beautiful pieces for you in the future!
Warmly,
Team Jewelclues
LI
Lisa
Love love love Jewelclues
Love love love Jewelclues. Have purchased 2 gowns and both were better than what I was expecting. Fit and Quality top notch. Beautiful dresses and great service. 10/10 would recommend.
Response from JewelcluesNov 18, 2025
Thank you so much, Lisa! We’re thrilled to hear you loved both gowns. It means the world to us that the fit, quality, and service exceeded your expectations. We appreciate your recommendation and can’t wait to dress you again!
Warmly,
JewelClues
AL
Alice
Happy to order again
Fast and very helpful Customer Support, good quality, exceptional designs and fit like a glove. Even delivery was much faster than expected. I'm planning to buy more for the holidays. Highly recommend!
Response from JewelcluesNov 17, 2025
Hi Alice,
Thank you so much for your kind words! We’re thrilled to hear you loved the design, fit, and delivery — and we can’t wait to have you shop with us again for the holidays. Your support means the world to us! 💖
Warmly,
JewelClues
NF
Nicolette F.
False advertisement, not as depicted
As demonstrated in prior reviews, the quality and detailing of a dress I recently purchased is not at all as depicted on their website. I would not advise anyone to purchase from this store. As also mentioned, their final sale policy is ludicrous, given the frequent false advertisement. I hope to be completely refunded for a dress that was meant to be a worn on one of the most important days of my life.
Response from JewelcluesNov 14, 2025
Hi Nicolette,
Thank you for sharing your feedback. We’re truly sorry to hear that your dress didn’t meet your expectations.
We want to clarify the steps we took as soon as we received your email, photos, and your request for a full refund on your custom size, final sale order. Our design team conducted a detailed comparison between the images you provided and the dress shown in our product listing. After reviewing the beadwork, fringe placement, color, and construction, they confirmed that the garment matches the advertised design and custom measurements submitted with your order.
We also noticed that your concerns were posted across multiple review platforms, and we understand how important it is for us to respond transparently and professionally wherever customers may read your experience.
While the dress aligns with the specifications you approved at purchase, we absolutely understand how disappointing it can feel when a custom, handmade item doesn’t align with personal expectations. Formalwear — especially custom-crafted pieces — often requires minor local alterations, and we’re happy to offer guidance and support if needed.
As a small business, we take honesty, craftsmanship, and fairness very seriously. We remain committed to helping you in every way we can within the policies agreed to at checkout.
For the most accurate and personalized support, we kindly ask that you continue the conversation with our care team by email. We’re committed to working with you directly to find the best possible resolution.
— JewelClues Customer Care
LM
leidy M.
Worst Online Shopping Experience — This Company Is a Complete ScamMy experience with this merchant has…
My experience with this merchant has been, by far, the worst I’ve ever had. I truly wish I had read the reviews before ordering from this fraudulent website. And when I say fraudulent, I mean it in every sense — this company is a scam.
The dresses they advertise look nothing like what they actually send to customers. I ordered a dress and waited over a month for it to arrive. When it finally did, I was shocked — it was completely different from what was shown online, poorly made, unfinished, and extremely cheap-looking.
When I reached out to express my disappointment, their response made things even worse. They claimed the dress was a “made-to-order” item and therefore could not be returned or exchanged. Instead, they offered only a 50% store credit — which is completely unacceptable. I’ve never encountered such an unreasonable policy from any legitimate retailer.
I frequently shop online, and every reputable company I’ve dealt with offers fair and responsive customer service, especially when an item is not as described. This merchant’s behavior is deceptive and unethical. They falsely claim their dresses are “custom-made,” but what they deliver is far from custom — it’s cheap, generic, and misleadingly advertised.
I paid nearly $600 for a dress that looks like something worth less than $20. This company is nothing short of a scam. Please, do yourself a favor — stay far away from this merchant.
Response from JewelcluesNov 5, 2025
Hi Leidy,
Thank you for sharing your thoughts. We take every piece of feedback seriously and always aim to provide a transparent and high-quality experience for our customers. After reviewing our records, we weren’t able to locate any order under the name “Leidy Miyasato”. That said, we want to assure you that every customer is valued and that we operate with full transparency.
To help us assist you further, please reach out to us at [email protected]
with your order number or the email used at checkout — our team will be glad to look into this right away.
At JewelClues, transparency and craftsmanship are at the heart of our brand. All of our Made-To-Order dresses — including standard sizes — are individually handcrafted once an order is placed. Full details about our process, production timelines, and return policies are clearly published on our website, including each product page and order confirmation email, so customers can make fully informed decisions.
We take pride in our ethical practices, high-quality craftsmanship, and the trust of thousands of satisfied customers. We welcome the opportunity to review any verified orders and assist promptly.
Warm regards,
Team JewelClues
KA
Kathy
Loved It
My dress is beautiful, fits perfectly, and is so comfortable! I can’t wait to wear it. The whole experience was wonderful, and customer service was very friendly and helpful. The dress was gorgeous, truly high quality, and fits like a glove. I’m already excited to order another dress for my next event. To everyone at the Jewelclues Team—thank you so much! xoxo
Response from JewelcluesSep 29, 2025
Dear Kathy,
Thank you so much for sharing your experience! We’re delighted to hear that you love your dress and that it fits perfectly. Our team is always happy to help, and we look forward to assisting you again for your next event.
Warm regards,
Team JewelClues
