JetPens.comReviews of jetpens.com

I am a fountain pen collector, so it is very important to me that what I buy is a new product. I was a bit careful after reading the reviews here, but I thought I'd still give it a try. I specifically wrote an e-mail inquiring if all of the fountain pens they were selling were in 100% new condition. I got a response assuring me that every pen they would sell were new. When I received the pen, I already had a bad feeling. The feeder had stains on it. But I couldn't tell for sure, because it was my first fountain pen of this brand. It was just a nagging feeling, because something was off, but I had no proof. When I bought another fountain pen of this brand, I had my certainty. I knew that a new pen of this brand would be SEALED (the one they sent me was opened), and it wouldn't have any stains anywhere. It just feels so awful being lied to like that. I asked a specific question, and what I got was a lie. Plain and simple. And of course, I paid a full price for a used pen. I have no problems with it, when companies sell used fountain pens, but they should declare them as such. Otherwise it's scam. On top of that, lying to your customers like that is very... questionable, to put it very politely.

Wrong sizes sent. They really don't provide enough information to order the correct size. No problem, they still make a profit by the shipping costs alone. I ordered .38 mm refills but the barrels are really fat & won't fit my pens. They need to list both nib & barrel sizes

I was a loyal customer until I received an used product labeled new. Then I found out they delete all bad reviews. Never used again since.

I purchased a CW&T Type A pen from JetPens. The pen arrived with its wrapper already open and there are nicks all over. I think they sent me a used pen.

Sold me an expensive pen that is obviously broken or a poorly made copy. Multiple attempts to contact Jetpens and I am only getting the run around. The is ZERO customer service and they refuse to take it back. This thing is like trying to write with a steak knife. They offered a new nib for the pen but never actually did anything. Total con job. No wonder they have a D- rating.