Jessica LondonReviews of jessicalondon.com

Everytime I get a reward certificate, it says: already redeemed. I got the reward on 10/11/2023 and on 10/12/2023 it didn't process and said already redeemed. 2nd time this happened. I called customer service, they said it's a glitch both times, or that I already used it. Ridiculous!

I ORDERED FROM JESSICA LONDON AND RETURNED THE ITEM AND THEY PUT A $58.07 CHARGE ON MY BALANCE FOR RETURNING THIS ITEM, Also I Paid For EXPRESS SHIPPING AND RECEIVED IT LATE,I WILL NEVER ORDER FROM THEM AGAIN SMDH

Poor- quality merchandise combined with bait- and- switch tactics and extraordinarily poor customer service means that I will never purchase from them again. While trying to order a dress on sale, and enter the code for an extra 40 percent off plus free shipping, instead, the order processed. I immediately asked, via their customer service portal, to cancel. No one responded for 48 hours. When they did, they claimed that they could not cancel my order because it had already shipped. Four further communications about this matter have gone unanswered, and they did indeed charge me the full, non- sale amount, as seen on my bank statement. Really horrible way of doing business. Do you think that your customers won't notice when you deal with them dishonestly?

I placed an order for 2 pairs of shoes on 4/20/2023. According to the phone bot the ordered was shipped on 4/24/2023. There is no tracking number so a contacted customer service. I was informed that this was a situation where a shipping label was created and the package never left the dock and was not picked up by the carrier. She then went on to say that I had to wait until 5/15/2023 before the my Jessica London Credit card would be credited for the purchase. My question to her was why? If you know the package never left your dock why are you not processing a credit immediately? When this credit is processed I will be closing both Jessica London and Woman Within credit cards. Should I want to order anything I will use my Amex. If they had given Amex that foolish answer the purchase price would have been instantly charged back to them. No more awful experiences for me.

Items in the catalogs are not available. They won't let you add the rewards to your purchase although the item has not shipped. I didn't know I had rewards available. Phone representative are pushy to get you to buy other items after you declined additional items. System don't update timely. My didn't update to acknowledge a gift card added for two days.

When I contacted customer service to let them know that one of the items I ordered was missing from my shipment, they refused to provide me with a refund.

ALL AFFILITATES including ROMANS, Ellos, Catherines, Woman within, onstop plus, Brylane home, kingsize, etc are HORRIBLE. Warehouse is a mess and wrong items constantly sent. They charge you AGAIN to replace a wrong item or they won't ship until they get the time back. CS Supervisor said it's our policy, and you can chose to do business with someone else!!! take her advise do not shop here!!!

I recently purchased a skirt from Jessica London from the Amazon website. This product arrived yesterday and has inferior (read cheap) material. The item pictured on the website did in no way resemble what I received. So, I made arrangements for a return. I get instructions from Jessica London which states if I use their return label, they will DEDUCT $9.99 from the credit owed me. What is this about? Will NEVER purchase another item from this company and it's affiliates.