Jessica LondonReviews of jessicalondon.com

If I could give them a 0, I would, my 93 yr old mother order 4 pairs of shoes from this company, she received them, tried on 2 pairs, and sent all 4 pairs back immediately ( the shoes were stuff and hard) she also sent 34.00 to cover any s&h charges. That next month she received a full statement for the shoes plus interest charges, she contacted the company to see if the received the returned shoes, they did, they offered to send her a check for 176.00 instead of removing the cost for the returned shoes ( 50x4) 200x dollars was the cost for the shoes...here we are some 6 months later, this problem is not resolved, she just received this 176.00 check that will be sent back, they want your interest and late fee to mount up, while the use some unscrupulous method to scam people out of money. DO NOT BUY FROM THESE SCANDALOUS PEOPLE

Purchase an item and returned it because I did not like the fit. My phone xpectation was that my credit card would be credited only to find out that a gift card was given instead. When I requested to have the gift card canceled and the credit placed on my account I was told it would cost me 10.95$ from the credit that was minus the shipping cost. So I would get back half of what I paid for the item. So after going back and forth with the rep she told me she would forfeit the 10.95$ fee.. well when I looked at my statement it reflected the fee was not forfeited. I have cut up this card and will never order for Jessica London Again. Very dissatisfied with the service.

I ordered 10 sleeveless nightgowns in different sizes to prepare for a week in the hospital soon. I was charge over $27 for shipping!! I nearly choked but was in a time pinch and paid it. When going through their website to return 6 of those items, something new appeared called "Happy Returns" It claimed if you use that service they will refund you immediately, you don't have to pack it up, and you drop off at nearest Fedex. I thought, what the heck, I'll try it. After the Fedex man scanned the return in the store, I asked for a receipt to prove I had dropped it off. He said they would send me a receipt IMMEDIATELY and to check my phone. I waited 15 min to get that email & had to leave for an appt. I figured it's like an Amazon return at Wholefoods, where they scan the product and you get an email immediately. I never received that email so I made phone calls to Jessica London, messaged them through their website, and spoke through their chat feature & their agent said I should call Fedex, it was their problem. Thank goodness I took a pic of the items at the Fedex counter & the man who scanned the return. I had sent those pics to JL and Happy Returns. 3 days later I get an email acknowleding the return. I don't think I would have if not for the pictures I had taken to prove it & would use to contest this on my credit card if they failed to refund me. They charged me the same price to use Happy Returns as they did for the postage paid label they provided by USPS! I will never use Happy Returns again. The post office will give you a receipt to prove you dropped off the package. Using Happy Returns, all the liability is on you if the package is lost & you're paying the same price as the USPS provided label. Jessica London is making money off Happy Returns. You'd think for the price they charge for shipping that Happy Returns would at least be free like Amazon returns, are at the least, at a much reduced cost over the price of USPS. The refund is NOT immediate either, as they claimed. So, it's BUYER BEWARE. Know you are paying the same to return an item whether using the USPS or Happy Returns, but you have all the liability using Happy Returns. I will not SHOP here anymore simply because their shipping is outrageous compared to other stores I shop at online. I suggest you check out Ullapopken.com where they ship for $9.95 no matter how much you spend and that is coming all the way from Germany and it always gets here in 3 days!! And their return shipping price is lower, too. Most other places I shop online are cheaper for shipping than all FULL BEAUTY store affliliates. bye bye full beauty!

Worst customer service ever. Comenity Bank too. That's who issues the cards for Jessica London. If I could give this zero stars I would. they have charged me for a club membership for $20.71, although I have not used the card for over a year! Then they tacked on late fees adding up to a total of $85.00. I just now paid the whole thing and closed the account. Do yourselves a favor and DONT buy anything from them!

Awesome service and well maintained.

Awesome gold is the swimsuit I ordered. crap with sleeves is what I got! Then. They send me a return label and when they get the wrong suit they send me back I'll get a refund. And in the meantime I can reorder the suit in a smaller size because that one was sold out (guess that's why they thought I wanted SLEEVES?) but instead of 50% off like I got on the first one all they can offer me is 20% and free express shipping. No ma'am. That doesn't work! I argue and finally get another rep that can do 50% and express shipping. Now it's a week and a day later and I still don't have my EXPRESS SHIPPED ITEM!

DON'T expect any customer service and DON'T expect your order to ever arrive when promised. This makes me wonder about their higher prices and horrible decline of "service". BE WARNED.

Placed an order on 6/24/20 - (17 months ago) - and I remember using a free shipping code from RetailMeNot but when I checked out I was charged shipping anyway. I remember thinking it wasn't worth my time to call the company and complain. I wish I had! With so many debit card transactions per month I rarely look at small charges. Tonight I happen to see one hit with this company's name. That Free Shipping coupon was really a sign up for a rewards program - and any time I would have ordered from them I would have to submit my bill as a claim for how much I paid in shipping. So #1 - I never got my free shipping on that ONE order I placed with them on 6/24/2020. #2 - I'm the idiot that didn't see I have paid them $250 over the past 17 months for NOTHING. Their clothing was awful so I have their emails go to my delete bin and I would never order from them again. What a racket! I miss the original "Catherine's" brick and mortar stores. Their clothing was great - this Jessica London clothing is AWFUL. I COULD HAVE canceled within 30 days they told me. But I never got any email or anything at all that said I had registered for a rewards program and had 30 days to cancel. I never dump emails - I have NOTHING from them between 6/24/2020 and 6/10/2021. :(