Jessica LondonReviews of jessicalondon.com

I've been a customer since the 90s, but lately I've noticed that their prices and shipping have gotten ridiculous! They'll list something like a shirt on their main page for a small price, but when you click on the link, you'll find that only one color/fabric design is the low price (which is usually sold out) and the rest are priced at an insanely high amount. I had two shirts in my cart today, but when I went to check out, the shipping was $16.98. I decided not to buy. Also, most of the coupons, even those listed in their catalogue, don't work. This isn't a one-time thing. I've seen this nonsense for the past few months. They just lost a loyal customer.

Absolutely disgusting not returning your money after almost two months and calling and calling not excepting full payment scam no 1 do not shop there

Be warned!! Do not expect a 'free return' as promised from Jessica London. You do not receive a 'free return,' but a gift card to be applied to your next purchase. This binds you to make a purchase whether you want to or not to get your full refund. Don't fall for this misleading way of doing business.

Received a pop up to open a credit card & receive $30 off first order (screen shot of offer REQUIRED NO ACTION on my part) and stated would reflect on my billing statement. Guess what? Never received the credit the promo ad stated. Reached out to CS via phone calls & chat. This is the response I received: On Tue, Sep 17, 2024 at 4:23 PM Jessica London wrote: Hello, We truly apologize. We would be unable to honor the adjustment. Unfortunately, all customer information, items, prices, discounts, promotions, and rewards must be correct and complete at the time that an order is placed as we are unable to modify an order once it has been submitted by the customer via the website. If a price/item/size indicated is incorrect or a promo code/offer is not working, please give us a call at 1-800-819-0813 prior to placing the order so that a Customer Service Representative can log into your order and assist you at that time. If an order is placed and is incorrect, please contact us immediately via chat or telephone (do not use e-mail for urgent matters as they go into a queue to be responded to in the order they are received) so that a Customer Service Representative can cancel the order for you prior to processing. Orders are no longer available for cancellation once they have entered processing. We regret any inconvenience this may have caused. Thank you for choosing Jessica London. HOW IS THIS MY FAULT WHEN THE ADD REQUIRED NO ACTION FROM THE CONSUMER except TO OPEN A CREDIT CARD & use it for the FIRST PURCHASE- which it automatically did!!!!! Beware. I would be very hesitant to do any future business with this company IF they can’t honor their “Promotions”.

2349-27641-1145 ordered these jeans and they smelled like gasoline, even after washing them several times they still smelled really bad and the sizing tends to be bigger than usual.

The cotton denim midi skirt I ordered was marked as the correct size for me, but it was at least 2 sizes too small. The 14w was more like a 12 regular. I would exchange it for a larger size but don't trust their sizing. It's going to cost me $11 to return it, when it was THEIR error is sizing. Won't order from them again.

After spending 7 hours over two months trying to resolve this issue, I am adding my complaint to the pile. I tried to return some items less than 30 days after receiving them (did not fit) but received several QR codes. I tried numerous times to reach Customer Service to ask which QR code to send my return back with (including 2.5 hours on hold waiting to reach someone) and several call center reps later, I was told the time limit has expired and there is nothing they can do. So, I am out over $200 and stuck with items that do not fit. Due to this, I will be leaving a highly negative review with the Better Business Bureau, my State Business Commissioner, and contacting a local TV station that specializes in resolving issues like this. Do NOT shop with this company unless you want to have an experience like mine. Negative 10 stars here for truly awful customer service.

I recently returned part of an order (a blazer) that I paid $98.55. The rest of the order was supposed to arrive in time but did not so I cancelled and returned the jacket. I only received $68.05 for the return. When I called, I was told by a supervisor that I had to pay shipping and processing fees. None of this was listed on the emailed return receipt and the website states "free returns." I have been an extremely satisfied customer for 30+ years, but this is the end for me with this company. No more orders. Do not send me anymore catalogs.