Jessica LondonReviews of jessicalondon.com

Absolutely terrible. Cannot track shipping through the order confirmation email. Email directs you to customer service phone number. Customer service line cannot find order by phone number, order number, and you cannot reach a person. AI bot and chat text are useless and do not understand anything. I honestly feel like this is a scam site.

I placed an order for a pair of really cute sneakers, i was unaware they ran large, so I returned them. I called regarding my credit and was informed since I didn't use it within 90 days it was no longer valid...my question is when did money start having and expiration date?...I was basically told I was out of luck and nothing could be done.

I placed an order for several items using their online size guide where you submit your info and they tell you what size you should buy. Order shipped separately. Went online for a return because first item was way too large. There was no option to choose original form of payment only gift card. Then as tou get the refund it'd very confusing if it will be a gift card or original form of payment. Refund was $16.49. I chatted with someone online, which i have a copy of the chat they do send you, asking to get original form of payment instead. All they said was sure and did it. I had to call today to return other items that came later, mind you the refund to my card is not yet processed, and am told there is a $10.99 fee to change to original form of payment. I wxplain inwas never told this with my first return as it would make it $5.50 refund, the fee is more than half the item costs. They saidnther eas nothing they could do. I asked for a supervisor and explained they cannot just take my money without telling me. I was actually told in the chat transcript I was getting the full refund not any fee or anything. They said basically too bad even if we didn't tell you or told you something else you're getting charged the fee. I have nonidea how to escalate it further. It's not even the amount of money but the fact I was lied to, told one thing and now being charged for something else and all the supervisor can say is o well? That's complete garbage. Don't bother ordering from them. Clothes aren't worth it.

Just purchased 2 pair of jeans. One fit the other to small, yet they are the same size. The return after shipping and their return fee is not worth it. I have ordered from these companies for years. The quality has continually went down while the price has went up. I hope they enjoy my last order from any of their companies. I will no longer do business with any of them.

This company is a scam and not legitimate! Do not even shop their site! They promise discount codes that never work or state "already expired". I received numerous codes from them that don't work along with phony apologies that are in poor English from Asia. Total frauds. A waste of your shopping time and money.

Bought an 18w coat. Sleeves were so small I could not get it on! I always wear an 18w from other sites. 10.99 for shipping. $10.99 to return. Coat cost 26.98. Will NEVER purchase from Jessica London again. In my opinion they scam you.

Called about my order, customer service asked me what did I order. Said my order would arrive today, it did not. I finally got a tracking number, I don't. know if it's legit. I don't know who my carrier is either. Never had this problem with this company before. I've always had professional service.

1 is a compliment, this store is a jack in the box, tried to return a item for my mom, gave me the run around so they would not have to refund her...never did..clothes are cheaply made. Don't waste your time!!!!!