Jessica LondonReviews of jessicalondon.com

Everything went right with my order and even my return but what happened next is that I was charged a monthly "loyalty club" fee that I did not mindfully sign up for. Their customer service was fabulous and reversed the charges but DO NOT trust this company. It has very sketchy business practices. If you do purchase from them - keep an eye on your account for additional charges

Worse clothes purchase experience I've had in a very long time. They over charge for shipping. Their sizes are inaccurate. To return something is expensive unless you get a "gift card" (store credit) to go through the whole thing again. Here is my story. I bought a shirt, that according to their size guide (and the YEARS Ive been the same size) should have fit. It was too small. To return it I would either have to pay again for shipping or agree to store credit. I thought I'd still like the shirt so why not get store credit. When I tried to order the same shirt in a larger size the total went from $54 and change, what I paid the first time (no reimbursement for shipping cost fyi) to over $109. WHAT A TOTAL RIP OFF! I ordered something cheaper, trying to use as much of the store credit as I could, they can take the rest. STAY AWAY FROM THIS COMPANY.

Don't ever order from Jessica London!!! I ordered on July 30. Today is August 26 and still gave not received order. Contacted Jessica London customer service two times. Order has to be over 21 days in order to get results. Today was 27 days and they still refuse to address the issue. My order stalled at FedEx location of Braselton, GA on aug 2nd. FedEx told me it was lost. But yet, Jessica London still will not address the issue. Save your money. They are a terrible business.

Read the fine print, returns are not FREE, as advertised. If you are unhappy with the items you ordered they will charge you$10.00 to return them, after an exorbitant shipping charge to begin with. I think it's so high because they send every catalog they ever printed with your order. STOP. Unless you take a "gift card", you are out the restocking charges. I am now caught up in a Kafkaesque cycle of order, return, order, return, order, return, because the quality of the merchandise, to put it bluntly, is crap. I'm so sorry I ordered from them. I promise to never do it again if I can just get SOMETHING I can wear. Once I am able to break free of the cycle I will contact them to say NEVER SEND ME ANOTHER CATALOG EVER! The fabrics are crap, the prints don't look anything like the catalog, I am unable to find a decent COTTON T-shirt fercrissakes. Anyway. DON'T ORDER FROM THEM is the moral of the story.

I paid my bill statement balance in full and next statement was $2.00 and change! When I called to complain the representative gave some excuse about payment cycles & interest why there is a balance. I canceled my account and didn't give them one red cent!

Received two bathing suit tops. The first one out of the bag had a big hole on the seam. I didn’t try on the other. Shows the quality, and quality control are lacking. I ended up eating nearly $15.00 in shipping fees that I shouldn’t have to pay since I received defective merchandise. Will never use them or recommend them going forth.

This company shocks me they are still in business!! They charge $15.00 to ship, they do not include a label or return paperwork you have to send numerous emails to get a response!! I finally got an email with a label which I returned my top. I received no email about refund. I paid $73.82 and am getting a refund for $42.00!!! What a rip off!! Highway robbery!! The top I ordered was $53.99!!! I’m not even being refunded for what the top cost. I will NEVER, EVER order anything from this company again!!! Jessica London doesn’t deserve 1 star!!

Unbelievable!! I tried for 2 hours to get my items ordered on Friday and the person overseas kept trying to upsell me and for me to join their membership, etc. Kept reading from a script and I finally had to ask that she stop. As I was ordering the items, the price was different than the what was proposed. The shipping was also astronomical. After two hours of this nonsense, I finally gave up. I would call back on Monday and try one more time. Well, that didn't work today either and when I asked for a supervisor was told that there was high volume of calls and they would not be able to speak about the price change. I gave up and decided I would not deal with this company again. Very frustrating, a waste of time and disappointing.