Wesley R.
Terrible experience with Jenni AI – Unauthorized charges and awful CS
My experience with Jenni AI has been extremely disappointing, both in terms of the service itself and customer support. I purchased the subscription but quickly regretted it. The AI is unreliable, and the writing it generates is obviously artificial. The summaries are inaccurate, which led me to request a cancellation and refund. Customer support is slow and overly bureaucratic. Every email response takes at least a day. After I explained why I wanted to cancel, they insisted I schedule a video call to justify my request. I complied, only for their so-called head of support, Justin Wong, to completely ghost me at the scheduled time—no response, no explanation, nothing. I emailed them about it, and no one ever replied. Months later, they charged me again for the annual subscription, even though I had canceled long ago. I don’t want to deal with this hassle anymore—I just want my money back!



