Jenni AIReviews of jenni.ai

Response from Jenni AIAug 13, 2024

Hi Jade, I want to deeply apologise for any stress we have caused you on this matter. Let's get this resolved. I've requested additional information on the details of your account via Trust pilot's secure feature. Please share this with us - and our senior members of the team will personally look into it for you. This kind of hiccup is not acceptable, and if you can please help us identify how/why this went wrong, we would be incredibly grateful, and you can rest assured that if we have neglected you as a valued customer or anything remotely close to that - it will be rectified, and your valuable time will be compensated.

Response from Jenni AIAug 13, 2024

Hi Kunde, Thanks so much for taking the time to give us a review! We're glad that you're making good use of our chat function. It's incredibly concerning to hear that you've been experiencing performance issues in the last week or so. Has this issue continued? I've requested access to your account details, please provide them, and we will do a thorough review to identify all problems that might be causing this issue. Your feedback is incredibly important to us and helps us maintain a product that is worthy of your time and money. If your feedback contributes to us finding and fixing a bug or performance issue, I can assure you, we will make amends with you for the lost time.

Response from Jenni AIAug 13, 2024

Hi Marina, Your review is very concerning for us. We are dedicated to providing a high-quality experience for our users, and from your frustrated words, it's apparent that in this instance we have fallen short. We are consistently updating our product and rolling out new features. It's possible that while you were testing out our product, you unfortunately got a bugged version of the software. I've requested information about your account via Trust Pilot's secure feature, please provide the details if you have the time. This is not the experience that we expect to provide for our users, and something is seriously wrong. Please allow us to investigate your account and if we find anything that may have degraded your experience, we will fix it and ensure that you get enough time on premium to try the product in its true form, free of charge. Additionally, we are very clear that we are a subscription product, however if you were not aware, it's possible we've not made it clear enough. If there is anywhere on our site that insinuates it is not a monthly subscription, please let us know and we will fix it immediately.

Response from Jenni AIAug 13, 2024

Hi Sihman, I am incredibly sorry that you've had this negative experience. This is not acceptable and I will ensure that we rectify this problem. I've requested information on your account via Trust Pilot's secure system. Please provide the account details so that I can review everything and ensure this problem will not happen again to you or any other user. You should be able to cancel easily from the billing menu. You can access it via Profile -> Billing -> Press the cancel button If for some reason this did not work for you - I will investigate it to ensure there are no issues. Additionally, if you did not receive a reply to an email you sent this - this is also not acceptable and I will ensure this does not happen again. Please do share your email so that we can investigate things further. In exchange for sharing your valuable experience and sharing account details so we can explore it further, I would be happy to ensure you are compensated for your time.

Response from Jenni AIAug 13, 2024

Hi Mahdi, Sounds like you had a bad experience with us? That's not what we want! I've requested further account details via Trust Pilot's secure feature. Could you please share your account details and then share with us specifically what was bad about your experience? If you have not already received a refund, please let us know. I will process it. If you do not enjoy using our product, you should not have to pay for it.

Response from Jenni AIAug 13, 2024

Hi Moe, I'm really sorry to hear about your negative experience with us. This is really not what we want. We pride ourselves on making a genuinely useful product that provides a more tailored, specialized experience than products like ChatGPT. It sounds like in this instance we have fallen short of that. And I want you to know that we take any and all feedback on board. I've requested further account details via Trust Pilot's secure feature. Please share those. We will look into your account and make sure any bugs that may have been affecting the output of your generations are resolved. Once that is done, I'd like to offer you a free use period so that you can try Jenni at it's best. Additionally, please do be aware that Jenni learns as you write. When you first start writing a document, the generations may not be as tailored or well written. After you've written a few paragraphs, Jenni learns what your writing style is like and what topic you are writing about, and starts to provide suggestions that are much more specific. Please do share your account details when you have a moment, and I'd love to have the opportunity to remedy this situation and make sure Jenni is a useful part of your academic arsenal going forward.

Response from Jenni AIMar 20, 2024

We are sorry to hear you are experiencing trouble accessing your paid account, please could you email [email protected] with your account details and we will be sure to restore access straight away.