They know what it takes to get to your goals, and how to sustain them!! Full circle my friends.
Response from JennabfitJan 7, 2025
Hi Kelsey,
Thank you so much for your kind words! I'm thrilled to hear that you’ve found value in our program and feel supported in reaching and sustaining your goals. It’s incredibly rewarding to see our clients embrace the full journey—fitness, nutrition, and mindset all working together.
Your success and dedication inspire me, and I’m so proud to be part of your transformation. If you ever need anything or have more goals to crush, I’m here for you every step of the way!
Keep up the amazing work, my friend! 💪
Best,
Jenna Phillips
Founder/CEO/Coach
CO
Clelia O.
Best experience with coaches
This is an amazing team, they’re super kind and supportive!
Response from JennabfitJan 7, 2025
Hi Cle,
Thank you so much for your wonderful feedback! It means the world to us to know that you feel supported and cared for by our team. We’re passionate about helping you succeed, and your kind words remind us why we love what we do.
If there’s ever anything you need or new goals you’d like to tackle, we’re here to cheer you on every step of the way. Keep up the amazing work—you’ve got this! 💪
Best,
Jenna Phillips
Founder
BB
Buyer B.
Not what they make it out to be
Oh man. I’m writing this review because it’s obvious this company has asked people to write fake reviews… explained below:
My honest experience was feeling deceived and like I wasted a lot of money. I communicated my grievances to Jenna herself as there were many.
I let her know that I had bonded with others who signed up for her program and were also feeling frustrated- one of which left a real review here (which was responded to by a flood of fake reviews).
When I told Jenna that I was not alone in my disappointment (which I did because she was acting like my bad experience with her program was all in my head), this woman literally said, “we both know that’s not true.” That showed me her character right there.
It is true. It’s advertising as one on one coaching and the sales call includes promises that never come as well as a “you have to decide if you want to work with us right now” sales tactic which I now will see as a red flag.
I’m writing this to hopefully give even one person a realistic idea of what my own experience was like.
You will be just as supported by going on walks with a friend and watching what you eat.
My experience with this company was an expensive lesson I will thankfully not repeat with by falling for another social media trap.
Response from JennabfitJan 5, 2025
Hi Buyer Beware (unsure who this is),
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we value the opportunity to address them.
First, we strive to provide every client with a personalized and supportive experience. It’s clear from your review that we fell short of that promise in your case, and for that, we sincerely apologize.
Regarding your mention of fake reviews, we want to assure you that all feedback, positive or negative, comes from our real clients. Transparency and authenticity are core values for us, and we do not engage in practices that compromise them.
We regret if there was any misunderstanding during our initial consultation or throughout the program. Our goal is always to communicate clearly about what our program entails so clients can make informed decisions.
We take your feedback seriously and are committed to learning from it. If you’re open to further discussion, we’d like to better understand the specifics of your concerns so we can improve and ensure a better experience for others in the future. Please feel free to reach out to us directly at [email protected] or 910-363-7636 (text is best as this phone is not monitored 24/7).
Thank you again for bringing these issues to our attention. We wish you the best in your fitness and health journey.
Sincerely,
Jenna Phillips
Founder/CEO/Coach
MT
Mary T.
From coach to life long friend
I’m not even sure where to begin. Any concerns I have Jenna answered before our on boarding meeting. She is truly amazing and cares about her clients. I love her entire team I’ve only had the pleasure of working with 3 of them. Jon from the moment of our on boarding meeting I could tell this would be a grey fit and exactly what I needed. Our core values matched. I have a lot of the needed knowledge I just needed the extra help to push me and keep me accountable. I also needed a lot of help with consistency. If I could give this company a 10 star review I would. They have helped me so much not just physically but also mentally. Jenna has been a rock pushing and encouraging me through some of the absolute hardest times of my life. She knows what she is doing they all do. She pays extra close attention to detail and what her clients need. Weather that be mapping out game plans, constantly adapting, and always growing her knowledge. She is extremely passionate for what she does and I am extremely grateful our paths have crossed. I couldn’t have done any of this without her from teaching me new things about my self and nutrition. To our pep talks and or accountability meetings and check ins. I’m thankful to have them supporting me and on my team pushing me to accomplish my goals, and also being that extra emotional support when I need it. She is more than just a coach for me she is truly became a life long friend that I am beyond blessed to have.
Response from JennabfitJan 7, 2025
Hi Maryann!
Where do I begin, I'm tearing up right now.
Wow, your words mean so much—thank you for such a thoughtful and inspiring review! It’s truly an honor to have been a part of your journey, and I’m so proud of the progress you’ve made, not just physically but mentally as well. Your dedication and openness to growth have been incredible to witness.
I’m so grateful for the trust you’ve placed in me and our team, and I’m thrilled to know that we’ve been able to support you through some of life’s toughest moments. Helping clients like you uncover their full potential, build consistency, and push through challenges is exactly why we do what we do.
Your acknowledgment of the effort we put into personalization, accountability, and emotional support means the world to me. It’s clients like you who inspire us to continuously grow and improve. I feel truly blessed that our paths crossed, and I’m beyond excited to see what you’ll achieve next.
Thank you again for letting us be part of your journey—it’s been a privilege to coach and support you, and I’m so grateful for the friendship we’ve built along the way. Keep being amazing, and remember that we’re always here for you! 💪💙
With gratitude,
Jenna & the Team
AH
Ashley H.
The JBF team definitely has your best…
The JBF team definitely has your best interests in mind and want nothing more than to see you succeed giving you all the necessary tools in your toolbox to make life long good healthy habits! I love this team!
Response from JennabfitJan 8, 2025
Hi Ashley,
Thank you so much for your wonderful feedback! We’re so glad to hear that you’ve felt supported by the JBF team and that our approach has helped you build lifelong healthy habits. Your success and well-being are at the core of everything we do, and it’s incredibly rewarding to know that you’re seeing the benefits of our work together.
We’re lucky to have clients like you who are committed to the process, and we’ll always be here to provide the tools and encouragement you need to keep thriving.
Thank you again for your kind words—we love having you as part of the JBF family!
GET AFTER IT,
Jenna Phillips
Founder, Jenna B Fit
JH
Josiah H.
The best coach you could ask for!
Claudia Martin is the ultimate partner for anyone serious about achieving their fitness goals. With unmatched attention to detail and a highly personalized, hands-on approach, she ensures every aspect of your journey is expertly managed to perfection. Her exceptional knowledge and forward-thinking nature place her in a league of her own, making her an indispensable ally in reaching and exceeding your goals. Claudia doesn’t just meet expectations—she surpasses them, going above and beyond to anticipate and fulfill every fitness-related need with unwavering dedication and unparalleled support.
Response from JennabfitJan 7, 2025
Hi Josiah,
Wow—thank you so much for your glowing review of Coach Claudia! Your kind words truly capture the dedication and expertise she brings to every client’s journey. Claudia is passionate about helping individuals achieve their fitness goals, and it’s clear her personalized and hands-on approach made a meaningful impact on your experience.
We’re incredibly fortunate to have her on our team, and it’s inspiring to see how much you value her knowledge, forward-thinking nature, and unwavering support. Your success is a testament to your hard work and her outstanding guidance!
If there’s anything more we can do to support you, please don’t hesitate to reach out. Keep crushing those goals—you’re amazing! 💪
Best,
Jenna Phillips
Founder
CK
CKM
Jenna has given me my life back
Jenna has given me my life back. I was stuck in a mental rut and could not find my way out of it. That came from a place of depression and just not being satisfied with anything in my life. When I started working with her, she cared. She showed me there is another way out of ruts rather than what I was doing before. I was able to learn about my nutrition in a healthy way, develop a GREAT relationship with food, and get to my body goals in just a few short months. She has done everything she can to make sure I have exactly what I needed when I needed it. JENNA B FIT THANK YOU!!!!
Response from JennabfitJan 8, 2025
Hi CKM -
I am so incredibly touched by your kind words and so proud of everything you’ve accomplished on your journey. Knowing that I could play a part in helping you get your life back is the most fulfilling aspect of what I do. It’s inspiring to hear how you’ve transformed not just physically, but mentally and emotionally as well.
Your openness to learning, developing a healthy relationship with food, and working towards your body goals in such a short time is truly commendable. I’m so grateful for the trust you’ve placed in me and the program.
You’ve put in the hard work, and it’s amazing to see how far you’ve come. I’m always here for you and excited to continue supporting you every step of the way.
Thank you again for sharing your experience—I'm so proud of you!
Warmly,
Jenna
Founder, Jenna B Fit
AM
Ann M.
Deceived by JennaBFit
Ideally this will alert others looking into joining JennaBFit before it is too late for them as well.
I have spoken to other individuals that have had the same problems with JennaBFit and communication is an issue with them, because whenever we wanted to have a conversation with the team, we would have to wait months before finally speaking to them and it had to be through phone calls and with no chance of having records.
But it was when I had my second call with Jenna that it felt incredibly off, I felt pressured, I told her that my partner would help me pay and that I needed to talk to him about it first, but she said “You have to decide now” which is extremely manipulative and a well-known scam tactic that I didn’t realize until now.
So how did I get scammed by JennaBFit:
• I was approached with automated messages from their Instagram account on multiple occasions and even while I was going through some harsh medical problems.
• During the first phone call with Jenna’s husband, I was misguided into thinking that being a vegetarian would not be a problem at all in meeting the set goals.
• Pricing for the program was undisclosed on purpose.
• First phone call with Jenna was fine but the pricing was still not disclosed.
• During the second phone call with Jenna, she asked me for my budget and I mentioned that I could pay between 100 a month comfortably, she then replied with “What we offer is worth much more”
• The pricing was revealed to be $3600 and when I asked to consult this with my partner who was paying half of it, Jenna added pressure by saying “You have to decide now”.
• Jenna then mentioned that they would “help me all the way” and that she would cut the price in half to $1800, which further misled me into thinking she truly cared to have me as a participant.
• The payment of $1800 went through Affirm, which meant that Jenna had all my money already and I was left paying monthly installments on another site unrelated to them.
• Five months after joining I lost support from the team, and while I had all motivation to finish the program it was gradually getting harder because as a vegetarian my protein options are very limited in comparison to non-vegetarians.
• Asked the team to give me resources to vegetarian options or to put me in touch with other vegetarians in the program and that was not successful.
• To ensure that I could meet my goals I was forced to buy extra groceries, supplements, items but I still could not meet my goals.
• In order to meet my protein goals, I was led to eat meat products, which did not go well with my body as I have been vegetarian for so long. When discussing this with Jenna, she dismissed the issue as being something else and not a problem with the diet itself.
• I reached out to other vegetarians in the program and we exchanged information and have been in communication ever since, we all feel misled and deceived by the JennaBFit team and we decided to gather our experiences on what has happened.
• The weekly accountability check ins that were advertised as a conversation with your coach on how you are doing did not happen unless you went out of your way to message them first. Otherwise, you would get an automated message by them.
• As part of the program, Custom Meal plans were advertised as well as being provided by the JennaBFit team. After speaking to others that had the same issues as me, we verified that none of us were receiving any custom meal plans.
• I received a final email from JennaBFit which was an automated email response saying that “they were trying to reach out via the app” and these were also automated messages that I received through the app.
This is for anyone struggling with weight loss, please be aware that people like this exist and they prey on your struggles by being dishonest and acting in bad faith.
Response from JennabfitJan 5, 2025
Hi Ann,
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience did not meet your expectations and that you felt unsupported during your time with us. Your concerns are deeply important to us, and we take them very seriously.
We sincerely apologize if there was any misunderstanding during your interactions with us, whether regarding pricing, communication, or program content. Our goal has always been to provide clear, supportive, and customized guidance to help each client achieve their health and fitness goals.
Specifically:
Regarding Communication: We acknowledge the importance of timely and effective communication and regret if there were delays in addressing your concerns.
Vegetarian Options: In our AI application you are able to choose Vegetarian, Vegan, Pescatarian, Lacto-Vegetarian, Lacto-Ovo-Vegetarian, Ovo-Vegetarian options. We understand how vital it is to honor dietary preferences and restrictions, and we regret that we didn’t fully meet your needs in this area.
Pricing and Decision-Making: It is never our intention to make anyone feel pressured. We aim to provide clarity and support during consultations, and we are sorry if our approach left you feeling otherwise.
We also want to address your comments about the program's advertised features. We strive to deliver on every promise we make, and any shortcomings in your experience are deeply regrettable.
We are committed to improving based on your feedback. If you’re open to it, we would love the opportunity to connect with you directly to better understand the specifics of your concerns and work towards a resolution. Please feel free to reach out to us at [email protected] or 910-363-7636 (text is best as this phone is not monitored 24/7).
Thank you again for sharing your perspective. It’s feedback like yours that helps us grow and serve our clients better. We genuinely wish you success on your health and fitness journey and hope to rebuild your trust in the future.
Sincerely,
Jenna Phillips
Founder/CEO/Coach
JennaBFit
