J.B. Hunt Transport ServicesReviews of jbhunt.com

Horrible experience Avoid at all costs

Same as every review I’ve seen. I ordered a product and JB Hunt is the one transporting. At first I filled the survey, something went wrong. I called support line and was told everything looks good, I’m getting my order on said date and time. 2 days before the said date I get a call to be ready to receive my order in the next couple of days. The day right before, I get a call saying I have to reschedule. Now I have to wait another 7 days? This is not good customer service at all.

Horrible delivery service. They have rescheduled my delivery four times because they are “too busy” to complete the delivery. Every time I’ve tried to address the issue I get the same excuse that they don’t get their routes until 2 days prior to delivery. I’m not sure why they have you reserve times for delivery when they “get too busy” and reschedule the delivery. It is very frustrating to deal with them.

The absolute worst!!! I had a nightmare delivery situation with them a few years ago after ordering a Home Depot Dishwasher. I swore I would never use Home Depot again… But my fridge recently broke and I ended up back at Home Depot because Lowes is far from my house. I’ve kept food on ice, stored some frozen stuff at a neighbors, and threw about 70% of what was in my fridge. Of course delivery day comes and they call and say that the truck broke down and they won’t be delivering my fridge - rescheduled for FOUR DAYS LATER. I was frustrated with the girl on the phone and asked her why this always happens and she giggled. I then called Home Depot to complain, and apparently the girl added a note in the system that she sneezed and I missed took it for a giggle. Canceled the Home Depot order, purchased the same fridge for the same price at Lowe’s. And it’s being delivered tomorrow. Will never buy another appliance from HD while they’re using JB Hunt.

I am super disappointed. they first had some sort of technical error where they apparently showed lack of stock of the product I was supposed to receive so instead of reaching out to me to tell me that in the 72 hours I was promised by the vendor, they just ghosted me. I reached out to the vendor who reached iut to them which took another week, then when I funally received a scheduling email, I was unable to schedule online and had to call them. then they were unable to schedule my delivery for another 2 week!! really poor performance.

Rude disrespectful unprofessional unpacked my items outside in the rain refusing to wear mask that was requested threatening to return items since he didn't want to a mask a frightening experience never again I called company no response they don't care just want money

Spoke with a woman by the name of Patrice. She gave me a time window of 4pm to 4:30pm. Driver called the day of delivery, said he would arrive at 3:30pm. Received another call from a different woman stating they could only wait 15 minutes. I was poised to arrive at 3:55pm - five minutes earlier than the window I was initially given - so the delivery was cancelled. This cost me a vacation day. I had to reschedule five days later because they wouldn’t wait 10 minutes. The woman on the phone said they normally provide 4 hour windows. When I said I was provided a 30 minute window - she apologized and said that isn’t how they do things. I believe the second woman I spoke with. It makes sense to give a 4 hour window instead of 30 minutes. But the lack of flexibility given the circumstances is uncalled for, especially when the time issue is their fault to begin with. That said, it’s impossible to avoid them. If you have a delivery, the seller will go with the cheapest option, which is undoubtedly J.B. Hunt Transportation Services. As consumers, we have to buy from sellers that don’t use J.B. Hunt. In my case, Whirlpool is using them to replace a faulty stovetop. I have no problem never buying from Whirlpool if it means avoiding J.B. Hunt in the future.

We hauled 3 loads for Amazon and JB Hunt was the broker back in the first week of December, 2022. we are still waiting to be paid and when you call a JB HUNT number you are passed from one to another and no one in management can be reached at all! This company is now so big that they think they can just push everyone else over. They do not just under pay on the loads but they just do not pay at all!