J.B. Hunt Transport ServicesReviews of jbhunt.com

If you are a carrier watch out. JB HUnt does not reimburse lumpers. They should write that right by the delivery addresses because everyone reimburses lumpers instead of putting it where no driver reads,They save a lot of money sticking carriers with their unloading charges . This was on load 3nv1615- i guess i will have to reach out to the shipper to get paid

Inboard cameras have made it toxic to work here. They nitpick at everything you do, from crossing a stop line on the ground, to taking your hand off the wheel, to reaching for your drink in the cup holder, to doing the speed limit at 65 mph (one driver was fired from an Amazon NE account for this) AND GOD FORBID anyone cuts into your lane and hits the brakes because the Bendix system will generate "an event" and they'll want an explanation as to how that could have been avoided. The stupidity at this company knows no bounds. Safety is a complete joke - for many reasons. Then they wonder why their first quarter earnings for 2024 were low. They can't keep drivers for their lives... fact is, I don't know ¾ of my fleet and I've been here almost 4 years. They come and go because of the toxicity here. Management is CLUELESS.

Absolutely horrible company, no moral values.

On this a.m. of 4/2/2024 I followed [in the right lane of course] a driver who travelled in the PASSING lane for 14 miles in rainy, hard to see weather. Driver Never once bothered to get over, let the morning traffic pass them constantly & at most times drove over the speed limit. Only legible #’s was 276987 on back of truck. The route I was on: SR 246 heading North & turned at my destination before Wabash Ave Terre Haute, IN Have a Great Day

What kind of company schedules 10 of it's 12 deliveries in the day total on the 9-2pm slot and 2 of them in the 2-6pm slot? This one does! Surely when you contract with whirlpool to deliver refrigerators and other appliances you would at least realize people have stored the perishables in coolers or expect delivery within the contracted time window. This company rescheduled delivery for 5 days later, 2 and a half hours AFTER the expected delivery. Why pay thousands of dollars for an appliance and prepare when they never show up and reschedule a week later! You had his phone number and he has a doorbell camera, you never showed up. I hope you still have the appliance and it's in good condition. Especially considering it took you 2 hours to drive a delivery that was a 5 min drive as well as reported delivering 2 deliveries that would normally be 35 min drive on a good day, through 5 cities, in just 11 min. The person you did this too is disabled and has to hire someone to be there to prep and take care of the transfer of items. Now he must contract for another day all because of improper routing and scheduling not to mention communication...Truly baffling that your a fortune 500 logistics company. At the VERY Least call the customer when you know your over 2 and a half hours late causing a reschedule.

I too would give zero stars if I could. We ordered a new refrigerator directly from whirlpool and jb hunt gave us a four hour delivery window. We emptied the old fridge, bought coolers to keep everything from spoiling, and cleaned up. Then we get a call from dispatch informing us that the truck broke down so we won’t get the fridge. We asked if we could have another truck take over the delivery and the woman laughed and quickly said no. When will we get the item we paid thousands of dollars for? No clue

They said live Unload on phone and in the Tender and Receiver asked for a drop trailer. JB Hunt does not want to pay for Trailer warehouse and drop charges. This was Amazon shipment and they surely get paid from Amazon for additional services. This is the second incident with JB Hunt. It is better to have no business than no pay.

They have rescheduled my delivery twice now. Once was just an hour and a half before my delivery window. I’ve had to take two days off of work because of their 4 hour delivery window now I will have to take a 3rd. From the communication it is apparent they are poorly staffed and managed.