JazwaresReviews of jazwares.com

I ordered the new Darth Vader costume from Jazwares and it arrived in the UK from the USA in just six days. In perfect condition when it arrived so I haven't had to deal with customer services, so I can't speak about that. The costume itself is fantastic and I think great value for money. Well presented and very well thought out. For the price I doubt you could ask for more in terms of quality. It's a little tricky to put on without help but I managed on my own without swearing or anything. Putting it on my mannequin was a breeze. It's quite a thrill to at long last have a good quality Darth Vader in the corner of my living room without spending 3k upwards. It even comes with Duracel batteries for the lights in the chest plate and belt boxes. All you have to do it buy some boots. Very happy I bought it and very happy with my first Jazwares experience. Very good job indeed!

Contacted them twice for a simple return. I have yet to hear back from anyone.

I have purchased from Jazwares many times in the past few years. Recently, I purchased a few Royale High dolls separately. On one of them, the toy code was completely missing. It has been almost a week since I started correspondence with their customer service via email. They have yet to solve the issue, and requested information that I already sent them multiple times. Including images of the toy, box, toy code on the box, purchase receipt, roblox username, date of purchase, and other information. I am disappointed that it is taking so long, and in their responses it sounds as if they didn't actually read my message. They say things such as, "We are looking into it." What could they be looking into? I told them that the digital toy code is not there, it is really quite simple. I don't know how long it could possibly take to check that my account in fact did not redeem a toy code, and that the pictures clearly show the defect. It is a frustrating situation due to the simplicity of the fix, and the lack of care put into the responses I receive from their email.

I visited their booth at Fan Expo 2024. My kids are Squishmallow collectors. Hats-off to Jazwares for giving ultimate entertainment to their fans. All their team members were very helpful in guiding people and handing toys. They were just keeping the atmosphere all positive. Specially, much thanks to Justin for going extra miles in giving favour.

Ive had excellent communications from them and they did replace the spoon for Interactive JJ doll but it broke again a month or so later and now the doll is completely broken...first the music stopped working now the doll is falling apart. Definately not suitable for an under 3 year old and they wont replace the doll because over 6 months old

Terrible customer service, releases rare limited edition squishmallows but doesn't even ship them outside of the USA, all-round terrible company that clearly doesn't care about their customers.

This company is terrible. Whoever is making decisions for them should be fired. They over produce most of their items and under produce certain ones they choose forcing collectors to have to pay outrageous rates if they want certain items. A TOY COMPANY DOING THIS? Product quality is not that great either and their QC is substandard.

I really don't wanna say this but jazwares sells roblox figures and they are a bit small and superiorly overpriced