Eryn Moon T.
Customer service doesn't actually read your message before responding
I have purchased from Jazwares many times in the past few years. Recently, I purchased a few Royale High dolls separately. On one of them, the toy code was completely missing. It has been almost a week since I started correspondence with their customer service via email. They have yet to solve the issue, and requested information that I already sent them multiple times. Including images of the toy, box, toy code on the box, purchase receipt, roblox username, date of purchase, and other information. I am disappointed that it is taking so long, and in their responses it sounds as if they didn't actually read my message. They say things such as, "We are looking into it." What could they be looking into? I told them that the digital toy code is not there, it is really quite simple. I don't know how long it could possibly take to check that my account in fact did not redeem a toy code, and that the pictures clearly show the defect. It is a frustrating situation due to the simplicity of the fix, and the lack of care put into the responses I receive from their email.