I love my pink device!! I had ordered quite a while back.... had not received it... someone from costumer service got in contact with me and I had my order resent to me right away!! Thank y’all so much!!!!
Response from JawzrsizeFeb 17, 2021
Hi Fidencia, Thanks so much for your feedback! We're really glad you enjoyed our product & service, Kind folks like you make our job a pleasure. Thanks again for the review and for being such a great customer.
AL
Alex
Great service
Great service, the items were immediately shipped, customer service was also very prompt and helpful. Thank you!
Response from JawzrsizeFeb 16, 2021
Thanks for the awesome review, Alex! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
PK
Pauline K.
Supportive Team
The team at Jawzrsize were most helpful when I had a gagging issue in relation to this product. I am currently acting on their advice and hope to look ten years younger by the end of the week.
Response from JawzrsizeFeb 16, 2021
:) This is an awesome review, Paulina. we are sure it will make you look younger, we cant wait to see your before and after pics. Please write to us at [email protected] for any help you may need. Thanks once again.
CS
Clive S.
Still Waiting for My Item!
I made my original order on the 12th December 2020 and after a month I had still not received anything. I contacted the customer support team and they acted very diligently to arrange another item to be sent out. That was the 15th January 2021. I have still not received the new item and have been told that once again, the item was lost in transit! From the reviews I have read on here, this seems to be an area that is problematic for Jawzrsize. In fairness, their customer support has been exemplary, but that doesn't negate the fact I still have to wait another month or so to receive an item that I paid for in December! That's if it doesn't get lost in transit again! So far my experience has been disappointing.
Response from JawzrsizeFeb 16, 2021
Thank you for your feedback, Clive. We are sorry to hear that your are unhappy with your experience! we understand how frustrating it must be. Don't worry, this is our priority and we will work on this to make things right for you. You can expect an email from Bella to discuss how we might make it up to you.
MW
Mike W.
Update
Jawzrsize reached out on more than one occasion to insure I was satisfied with their product. that says alot about their customer service
Response from JawzrsizeFeb 16, 2021
Hi Mike,
We are thrilled you came back and gave us a wonderful review! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!
HK
Helena K.
This product makes me gag so I can't…
This product makes me gag so I can't use it. Since I don't have the order number anymore they refuse to issue a refund check.
Response from JawzrsizeFeb 15, 2021
Thank you for sharing your experience with us, we tried to locate your order using your name, email id and address but we could find your order. We are willing to help you here, however, we need order details to help you. Hope you understand.
SR
Samantha R.
Jawzrcise pressure broke my front teeth
I started to use the jawzrsize beginner for woman package. I followed the instructions exactly. I was only able to use it three times when I had to stop because the pressure fractured my three front crowns on my teeth to the tune of 3265.00 for replacement not to mention the emotional stress it caused me to have my teeth literally fall out into my mouth and be toothless for a week while trying to get into see a dentist in the area I just moved to.
I assume this is probably a really great product but do be forewarned that if you have any dental work on your front top or bottom teeth including fillings, veneers or crowns, DO NOT USE THIS PRODUCT.
Response from JawzrsizeFeb 13, 2021
Thank you for taking out time to tell us about your experience. I am sorry that your experience did not meet your expectation, please allow me to express my sincerest apologies. We always suggest customers to speak to orthodontist/ doctor before using Jawzrsize since we cannot make any claims legally, we completely understand and feel the emotional trauma you must have gone through.
I am unable to compensate for your financial loss, however, allow me to help you get 60 days refund policy benefits. You can expect email/ call to discuss how we might make it up to you.
JO
Jo
Love EVERYTHING about this company
Love this company, its’ great products and MOST of all its’ customer service team!
I have dealt with many customer service reps over the years, and have had a good experience with the greater amount of them, BUT, as good as the majority of them have been, none can hold ‘a candle’ to the customer service reps at Jawzrsize!
They are the best!
I placed an order that got a ‘little complicated’, sent an email (expected it would take 24-48 hrs to get a response) . . . I received a response, from Sam, within a few minutes. As the order was brought to fruition each email was answered within minutes of being sent.
(You might be thinking Sam is the ‘exception to the ‘rule’ of most normal CSRs, ’that is not the case with Jawzrsize).
Austin, another amazing team member, finalized my order with the same quick response to my email, extending fast excellent service to the ‘Nth degree’ . . .
Fast, Efficient and Effective!
Response from JawzrsizeFeb 12, 2021
Thanks for the great review, Jo! The team is thrilled you’re so happy with our service. Sam and Austin really are great customer service reps ; we feel so lucky to have them. Maybe you’d like to share your experience with your family & friends? We’d love to continue serving awesome customers like you. Thanks again!