Jerseygirl
Do not use
I'm very frustrated with Jase - I used Jase in the past for emergency antibiotics - they were slow, but I eventually received my medication. However, I recently tried to use them for other medications. They listed my meds on their site, but weeks went by and I received nothing - no explanation. When I reached out to them to complain, they told me they don't carry the medication (it is a common one). That didn't keep them from taking my money. Never again!
Response from Jase MedicalJun 14, 2023
Dear Jerseygirl, We sincerely apologize for the frustration you experienced when trying to order medications from Jase Medical. We understand your disappointment and would like to address your concerns. Firstly, we apologize for any delays you encountered with your previous emergency antibiotic order. While we strive to provide timely service, there can be occasional delays due to unforeseen circumstances. We appreciate your patience during that time. Regarding your recent attempt to order other medications, we regret the inconvenience caused by the listing of medications on our site that were not available. We recently launched our brand new chronic med line, Jase Daily, and unfortunately, there were some initial issues and discrepancies with our inventory. Accidents do happen during the early stages of a new product launch, and we are working tirelessly to address these issues and ensure a seamless experience for our customers. We understand the frustration caused by taking your payment without being able to fulfill your order, and we deeply apologize for this oversight. Rest assured that we are actively addressing the situation and updating our inventory to provide accurate information on our website. We appreciate your feedback, as it helps us identify areas for improvement. Please provide us with your order details, and we will process the refund promptly. We value your satisfaction as a customer and want to ensure that we rectify this situation to the best of our ability. We understand that your experience with us has been disappointing, but we hope that you will consider giving us another chance in the future. We are committed to improving our processes and providing a more reliable service. Thank you for bringing these matters to our attention. Your feedback is vital to our growth and development as a company. If you have any further questions or concerns, please don't hesitate to reach out to us directly. Sincerely, Jane H. Jase Medical Customer Support