Richard K.
Mary Catherine was personable
Mary Catherine was personable, competence and patient with my specific needs. I had given up twice before with online order and her telephone service was over and above.

Jase is built around one simple belief: people should have reliable access to the medications and medical resources they may need, before they need them. Our mission is to help individuals and families be better prepared for everyday health needs, unexpected emergencies, and disruptions to traditional care.Through a simple, online process, people can get access to emergency antibiotics, other life-saving and important medications (like Epipens, Ivermectin, Albuterol and more), world-class first aid kits, and emergency food and water filtration. We are constantly listening to our customer's needs and providing solutions they can count on.
Jase Medical (jase.com) has 470 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Richard K.
Mary Catherine was personable, competence and patient with my specific needs. I had given up twice before with online order and her telephone service was over and above.
Julie
Crystal E was very nice! She made me feel at home.
Vonsinnr
very easy to deal with and issue resolved quickly.
Grumpa M.
There was a missing item to my order, I sent an email. I got a response, an actual human, response in under 8 hours. They said they would correct it, I flagged it for follow up, which I did over two weeks later. My second inquiry got a quick response and a shipping number. They were very responsive to the complaint but the need to remind them a second time was concerning. I have ordered several items from Jase and have had no other complaints or concerns. Usually they are timely in filling orders and keeping you informed of estimated delivery dates based on stock availability. Good company - except this one time.
Nellie
Great customer service! Jessica pointed me to the right location where to find the products I was looking for. She even went one step forward emailing me the links in case I forget or not sure what to order. Thank you so much for your invaluable assistance!
Kurt G.
It takes almost 10 days to get the order even process, if you try to cancel, they tell you store credit only. This is a rip off to me. If I cancel, I don't want a store credit for anything else.
Response from Jase MedicalJul 20, 2026
July 6th - customer chatted in and asked for an update. No issues noted during chat July 7th - Anne emailed him for med swaps on the JaseCase, customer replied that evening at 7:02 PM it was fine and then said thank you July 8th and on July 9th asked to cancel the order July 9th - he chatted in asking about cancellation. Rhonda confirmed the cancellation and sent him the cancellation confirmation (standard practice), he took that as we would only allow store credit which was incorrect and misunderstood. That was at 431PM. At 441 PM he started ranting and being not nice, even though the macro states please give billing 24 hours to respond, Lejana was already off for the day. He demanded it all be done immediately. July 10th- Lejana refunded at 7:30AM
Amy B.
Easy website, quick ship
Linda G.
Convenience and peace of mind when traveling out of the country. Retired NP so I have experience and confidence to know when a medical situation requires medications. Love that this is available to the public!!