Kevin
Extremely long delays and no communication after 12 months
I normally never write negative reviews, but I feel I have to share my experience. I hired James Baker & Associates to assist me with my ITIN application. I paid for the service almost 12 months ago, and since then I have not received a single update, confirmation of submission, tracking number, or any proof that my application was actually filed with the IRS. The only replies I received were promises that it was being “prioritized,” but nothing concrete ever followed. My follow-up emails over the past months also remained unanswered. At this point I still have no ITIN, no confirmation, and no clarity which is extremely stressful when you’re trying to run a business across borders. What’s most disappointing is the total lack of communication and transparency. Processing times can vary, I understand that, but 11–12 months with zero updates or evidence of progress is simply unacceptable for a paid professional service. I hope this review helps others manage expectations. I genuinely wish the company would improve their communication, because right now I cannot recommend their service based on my experience.
Response from James Baker & Associates CorpNov 28, 2025
Hi Kevin, I'm very sorry to hear about your experience. To recap for you, we had the ITIN application ready for you to be sent early in the 2025 filing season, in March we were waiting for your signature to file on the newer forms. After reminders, you finally signed in June. We sent you confirmation that it was filed and I'll have the team send it again. We submitted the forms right after you signed, the same week. We tell our clients that it takes 3-6+ months for the IRS to process and issue the ITINs. And even then, because the IRS is so unreliable, it could take longer and if we don't get the forms we can resubmit again with no extra fees. Because of the government shutdown, we are still in the filing window as that delayed everything at least a month. The government shutdown was 43 days, and the IRS has been slow all year without this. And because you didn't have a good experience with this, we offered you a refund here, even though we did our part timely. I'll take your feedback and make sure we are more clear in the future and will share your ITIN as soon as we receive it.




