JALIZA is a wig & hair brand designed for women who love the look of trendy braids. Our braided wigs offer trendy, classy styles that are perfect for everyday wear, vacations and braid lovers who want a protective style. With prices ranging from $100 to $300, our braided wigs offer a budget-friendly alternative to traditional braiding services that can cost $300 to $600 and up. Installation takes less than 15 minutes, saving you time and hassle. Plus, wearing JALIZA wigs helps protect your natural hair and supports healthy growth by reducing daily styling and damage. With JALIZA, you get beautiful, low-maintenance braids without the wait.
JALIZA (jaliza.com) has 167 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
jaliza.com
Website
jaliza.com
Category
Accessories
Location
Las Vegas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 40% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The timing i get my wig and hD LACE AND THE QUALITY OF IT at affordable price!! I love ❤️ the colors and cap sizes 😍 tysm 7th wig I think 🤔 from them
GH
Gerri H.
Over a year ago I bought 2 beautiful…
Over a year ago I bought 2 beautiful boho curly wigs. To this day ppl adore them as do I. Recently I purchased another wig and transposed the mailing address. I informed them of my situation. They were so accommodating in helping me. I’d recommend this company hands down! The customers service is A plus. The wigs are beautiful, excellent quality , I just love them. Can’t wait until I receive my newest wig. Definitely a true satisfied customer for life. Gerri
MP
Ms Phyllis M.
wig issuesI had a problem with one of the wigs…
I had a problem with one of the wigs and quickly received resolution from the customer support team. It's rare to receive that type of customer service these days and I appreciate it.
LS
Leah S.
Buyer beware - with update
I am leaving this review as a consumer warning.
I placed an order with Jaliza Hair on December 2, 2025, and the order was accepted and confirmed. The order remained active for several days. On December 7, 2025, the order was canceled.
Jaliza Hair later stated that the cancellation was due to incorrect pricing that they posted themselves. This was not an error on my part.
The company claimed they attempted to contact me via WhatsApp, however I did not provide WhatsApp as a contact method when placing my order, and I do not use that platform. No email, phone call, or text was sent to the contact information associated with my order prior to the cancellation.
Because the order was accepted and remained active with no notice of an issue, I scheduled an installation appointment. When the order was canceled without verified notice, I was required to cancel my install and lost my deposit.
Although a refund was issued, the issue is the lack of communication, use of an unauthorized contact method, and delayed cancellation due to the company’s own posting error. No attempt was made to notify me through standard channels before canceling the order.
Consumers should be aware of this experience before ordering.
UPDATE
After the review posted, I received this email, they are now offering to pay me to remove the review on this site, how many other customers have they made a similar request to? Also, I never received any email and a rep had previously confirmed they had only reached out via WHATSAPP (not a contact option I ever provided) in the first email after I sent one to ask why I received an alert from the Shop app that the order had been canceled.
Reply from the company;
On Tue, Dec 9, 2025 at 8:09 PM JALIZA Store wrote:
Dear Leah,
We truly appreciate your understanding, and we are very willing to compensate you for the deposit. We can send you $50 to your PayPal for the loss of your deposit.
If you feel comfortable and believe we have resolved the issue for you, we would be grateful if you could consider removing the Trustpilot bad review. Your support means a lot to us, and it helps our small business grow.
And you can kindly check your email, a few days before we canceled the order, we reached out to you from support unfortunately, we didn’t receive any reply from you.
Thank you again for giving us the opportunity to make things right.
With love and care,
The JALIZA Team
Joy alongside Lavish Inspiration, zealously achieve
Again, be careful when purchasing from this site
Response from JALIZADec 10, 2025
Dear Leah,
We sincerely apologize for the negative shopping experience caused by the display error on our website. After discovering this error, we immediately sent you an email on December 2, the same day you placed your order.
Since we were unable to reach you via email, we contacted you through the phone number provided in your order and left a message on WhatsApp. We have consistently been proactive in trying to resolve this issue.
After discovering the problem, we reached out immediately, but we were unable to get a response from you via either email or WhatsApp. To avoid delaying shipment for too long, your order eventually became abnormal, and we had no choice but to cancel it. It was only on the day of cancellation, December 7, that we received your reply.
Afterward, we proposed three solutions to best meet your needs and compensate for the issue, but none were accepted. All of these actions were taken with the goal of making up for our mistake. We have always approached this situation with a positive and proactive attitude, aiming to resolve the problem for you.
Moving forward, we will place even greater emphasis on website maintenance and management to ensure that such errors do not happen again. We sincerely appreciate your understanding.
Warmly,
JALIZA TEAM
BJ
Brinda J.
Beautiful wigs great customer service
Customer support answered my questions immediately and sent my order in a timely manner..I love the wigs and the company..
SA
Savati
Extremely pleased with my unit
Extremely pleased with my unit. I always wear braids. I have received so many compliments.
DC
Diana C.
The customer service and communication…
The customer service and communication is great! This is why I keep coming back and the quality of the wigs are the best!
Thank you JALIZA!!!
RT
Roselyn T.
Jalisa say what they mean They stand…
Jalisa say what they mean They stand on/by their word. Customer service effectiveness and fast delivery ,staying in consistent communication until package is delivered and after. Make sure you have received and are happy 😃 with product. Not to mention the quality of each unit I have purchased. So far I have 3 am waiting on another unit to be delivered. Once received I SHALL be ordering more 2/3 per month.
