JagexReviews of jagex.com

They are still trying when most would have gave up

This company delibaretly makes it impossible to stop your subscription. You can log in to play their game, but when you login to "manage your subscription" there seems to be an error with the server every single time. This company is fraudulent, STAY AWAY!

Zero customer service, they’re also racist against people of color. They’re anti LGBTQ+, and will ban you for these items without looking into any false bans.

Very disgusting company. My friend gave me some in-game wealth so I can catch up after big break. Today I found my account banned for 3 days and they state that they removed the wealth. They are talking about their game rules. But they themselves now actually have broken at least few laws with their actions. They have no right to remove any in game wealth without good proof as it now is basically a robbery. They stole time put into getting that wealth along with ruining my mood and emotional state. I will bring this disgusting company to court and hope more people want to do the same. Companies like Jagex needs to realize that laws are above their game rules and they have to be obey them as well.

Jagex sucks. They are picking up my account. I have been playing for over 15 years. I have already deleted my son's account.Sad

Your account is easily compromised and you’ll lose everything. I had all security features on my account and it got hacked. I lost everything worth 30+ mil. Can see the bank history where my godsword and bandos chest plate were sold. Wont ever pay for a membership again. Emailed customer support and was pretty much told tough luck since the 2 factor authentication wasn’t turned on after I got hacked. But it was when I did get hacked…

Awful customer support. This is an understatement since there is no customer support aside from automated bots and support forms that are written by monkeys for 10-year-old kids. Disgusting way of treating your customers of 17+ years!

Jagex has awful customer support, and I cancelled my subscription because of it. They perm muted my account a few years ago and they still didn't tell me what I did wrong to deserve a permanent mute, perhaps because I actually didn't, and I have proof of it. Apparently it's supposed to say why in the "Account History" page, but all it says is "Manual Permanent Mute". I clicked on it to "review the evidence", all it says is "We have sent you an inbox message to your message centre explaining this permanent mute.". I checked the message center, but no message about my mute is there, nor in my email. They denied my appeal, still didn't tell me why, and I couldn't even email them to dispute it if they did tell me why because they don't let people email them UNLESS there's a payment problem. Goes to show where their priorities are. If you go on reddit on 2007scape and look up 'perm muted for this', there's a comment by ModMatK saying they're "tempted to perm mute his account anyway" for something that happened on reddit and in-game what is an at most pretty minor offence. A clear example that power abuse most definitely happens behind the scenes. On Glassdoor, the player support salary is around 20,000 euros annually, clearly they don't work here for the money. If Jagex wasn't so cheap, they could hire a better CS team.