JagexReviews of jagex.com

How can I give 0 stars?

Greedy unreliable company, don’t expect nothing less from fools

Dogsht support system, account got hacked then they bought 6 months membership off my card and all I get back from jagex is a bot telling me I need more information. Dogsht company

Perma-banned for botting last year even tho I didint play in the last 3 years, just lost about 500 hour of play time and hundred $ worth of membership time, thank you clown

Awful support experience. The absolute bare minimum copy/paste response is offered through Twitter of all places. Be professional and have proper support structures in place.

they banned me, accusing me of macroing(botting), hand to God i never botted, EVER! the appeal is a joke, i pointed out that bots dont do things i did, like talk to players, help others out, add to friends lists, but they ignored my appeal and denied me out of hand. it may have been a temporary ban but i might not even bother going back. how can they improve things? its simple, and yet they dont have the intelligence to do it, communicate. simply talk to players, you can resolve an issue is a few minutes at most, and game mods are on the clock so they have the time, just not the ambition to do the job right. they need to make a way to actually reach AND communcate WITH jagex mods and admins, even when banned they can let you communicate, because maybe there was just a missunderstanding, it happens, and both sides can talk something through and figure it out, it actually leads to better service and happier players. i hate bots as much as anyone, God knows ive reported many of them, you see them at the G.E., advertising some site or something. a mod could have shown up where i was at, OR even just sent a private message, let me show you how painfully simple this could have been: jagex: "player, i am modjohndoe, i need to speak with you" me:"whats up?" or "how can i help you, sir?" jagex: "are you using a 3rd party software?" me:"to play your game? hell no! dont trust anything like that" jagex:"there is a suspicion of botting/macroing, and thus and thus is what we see on our end" me:"not me, but now i think i might need to run a security scan" OR "we have a vpn, its a security feature to keep malware off our network" OR "i have thus and thus to block malware, but your official app doesnt use the browser, i wouldnt think it would have any affect" .. or some such conversation, a few minutes, ive seen cops more reasonable during a traffic stop than jagex has been, they leave you no means to actually reach anyone, no way to sort out a wrongful ban, just "well i say so, so you did it!", which reminds me of a political figure of cuba, people blindly wear shirts with his image on it, like he was suppose to be a great man, yet if you were accused of a crime, he didnt believe in getting to the truth of a matter, if you did it or not, he would just kill the accused and be done with it, this is not that different, an accusation, no real way to clear the name, and your banned/ character killed. this figure was Che Guevara, a marxist, is there a similarity? i think so. if i could give less than 1 star, i absolutely would

After losing my mail which was linked to my runescape account I have tried more than 40 times to appeal for it without success. I gave an amount and quality of information that no other person could ever know. Of course I cannot remember a password with more than 9 years ( oldest password I gave). I got the same email back each time. No real feedback. I wait to be in my home town where my account was created to appeal for it again without success once more. I guess I lost the account which meant to me a lot since it was the game of my childhood and always played on this account.

2nd account i have had banned because i use a VPN that switches constantly and run from linux. Their pathetic banning moderators have stated that they detected 3rd party software and banned my account for good. This company is a damn joke.