JagexReviews of jagex.com

Jagex needs to be shut down. Wife gets my account banned doesn't matter same IP address. What a crock of shit! Better to stick to Riot!

I played on my RuneScape account friz52 for many years and invested a lot of time and money into the game. One day I could no longer access the account, and emails regarding the account were no longer reaching me. For around a month I tried everything I could to contact Jagex and recover it. I submitted multiple recovery appeals and contacted Jagex Support directly. I provided old passwords and security information that I could still remember, an old Jagex membership transaction from 2018, transaction information, and explained that I still have old Jagex emails specifically addressed to friz52, including password-reset and registered-email-change emails. I also have later Steam payment records and even still remember the Bank PIN I used on the account. I was also completely honest with Jagex that the account was originally created by a good friend many years ago and was later given to me. I then used friz52 as my account for many years. Unfortunately, I no longer know where that friend lives and cannot contact him. I understand that Jagex needs strict security procedures to protect accounts. What disappoints me is that after years of playing and paying for membership, all the historical evidence showing my long-term use of friz52 does not provide another way to have the situation properly reviewed. I contacted support several times and even asked whether I could send my old emails, screenshots and payment records directly for a manual review. In the end I was told that the only option is the same account recovery form. After approximately a month of trying, I have reached the point where there is apparently nothing more I can do. I am not writing this because I expect Jagex to ignore its security rules. I am writing it because I believe a player who has spent years on an account and can provide substantial historical evidence deserves a better way to have such a complicated case reviewed. friz52 was more than just a username to me. It represents years of RuneScape memories, time and money that I cannot simply replace. That is why this experience with Jagex Support has been extremely disappointing.

I tried to cancel subscription but it shows I have no subscriptions yet on the character tab shows I have an active subscription. They debited a 12 month subscription and never sent a payment email. I eventually had to contact PayPal and lodge a complaint and request for refund. It’s just diabolical. I had bills coming out and now I’m in the crapper. I tried to talk to a Mod, it said live chat was open but NO way could I talk to a mod. And it kept asking me to relog, get a code every time I tried to look into my account. It is disgusting, someone needs to take them to task legally. Warning do not give them your payment details - once they have it it can’t be removed from their website.

I spent countless hours building a RuneScape account over the years, only to eventually lose access to the character. I still have access to the email associated with the account and remember multiple previous character names, yet trying to get meaningful help has been incredibly frustrating. The biggest problem isn’t even losing the account—it’s the support experience. I repeatedly ended up going through articles and automated processes without a clear way to have a real person investigate what happened to a character I invested so much time into. After all these years, I’ve decided it’s simply not worth continuing to chase it. I’ll remember RuneScape fondly, but my experience trying to recover my account has seriously changed how I view Jagex. For a company operating a game where players can invest years into their accounts, there should be a better way to reach a human when normal account recovery doesn’t work.

worst company in gaming hands down, expect to be randomly Perm muted or banned with 0 evidence, expect customer support AI to automatically deny any appeals. It took me over 2 years to get in contact with a real customer support agent ON REDDIT NOT THEIR OFFICAL WEBSITE to get my account fixed, and guess what, she no longer works there. Terrible prices too, Jagex expects you to pay $15 a month now (more than WOW) while bringing nothing to the table, this company makes $100M per year and refuses to hire a single customer support agent or bring any worthwhile content to the game in the past 7 years. Would rate Jagex 0/5 if it was possible

This is crazy, they take your money through the mobile app and do not apply it to the in game account. Customer service responses are a joke, they take 5-10 minutes PER message on a live chat, they clearly are doing other tasks instead of helping someone. And their response is to point and google, even though ultimately they are responsible for providing support on apps they develop.

Lose access to my account, give them all the information they ask for so I could recover it. Answers are mostly from bots and when a human responds, they tell me that my infos I provided are not enough EVEN if I gave them even MORE than what they wanted. I have wasted so many years and probably something like a couple of thousands $ over the years… They’re a bunch of lazy thieves, that’s all.

Ign: Hades07, got perm banned for rwt while this is not true years of progress gone because a irl friend gave me 5m to upgrade my zulrah gear (that i had just unlocked and already did 55kc) truly horrible appeal system with no evidence nor answer to appeals, all you will get is a ai answer and years worth of progress gooing in thin air for a corrupt moneyhungry company that don’t care about their players! If someone would look 1 second at my weekly statistics and progress overall compared to what they’re accusing me of, they would be ashamed of what they’ve done!