JagexReviews of jagex.com

Addicted to RS3

pure trash service game is dying cause the devs are a bunce of plebs...i also got one of my account banned for literally NOTHING!!!!....then they go on to say we have evidence this and that but cant present it im just suppose to just accept i got banned CAUSE YOU SAID SO!!!! what a joke games dead and gonna DIE for good cause of this BS that takes place ALL THE TIME!!! im done with there service been a loyal paying customer for years only to get banned cause THEY SAID SO! pfffft unreal smh......

Mod Twisted is a loser. Jagex had a data breach and as result all my items were stolen. Whoever logged into my acocunt knew the password, which was different from any other password I use. I asked them to return my items, and they basically told me to eff off. A buddy gave me a large amount of gold to get back up and running and then they sent me a message saying I did RWT and next time I would be banned, Now I'm afraid to make large trades... These people suck... and arent willing to compete with black market prices. Every MOD on twitter is a nerd power struggle loser.

Absolutely terrible customer support. No way to contact them via their website so you have to go to "jagexsupport" on twitter. After getting 1 or 2 if you are lucky automated replies from one of their social media staff they will proceed to ignore every other tweet to them after that no matter how badly you need them, no matter if they have streased you out to the point of no return. Absolutely terrible horrid service. My oldest osrs account got hacked, i don't know for how long but i realized recently, when i went to login the hacker got it banned in 2021 (last time i played was either 2019 or 2020 but definitely not 2021). I tried to appeal it stating my account was hacked, what do you know? A mod swoops in stating "the ban was correct we have manually reviewed it blah blah blah" i honestly can not think of a single reason why whyy whyyyyyyy Jagex refuse to unban innocent players and lie about evidence. How could this possibly be benefitting them????? How???????????? On top of this my 2nd osrs account was also banned last year, i was training slayer on lunar isle, playing 100% manually not even a single bit of afk because if you try to afk here u will die on this task. Also, i was playing on the original Jagex client not even any 3rd party one. Next thing you know i DC and it says macroing major. Again appeal denied by Mod Elisieu the Mod with the invisible evidence in his fantasy world bloody liar!!!!!!! I wish all of the players would unite together against Jagex for this unacceptable vile customer support

No customer support, horrible macro detection system that often bans real players.

I ended up buying some members bonds to get a bit of in-game currency. After a few days, Jagex hit my account with a charge back, which not only locked me out of the account, but before it did, Jagex stripped my character of all member items, my gold trimmed armor sets, my weapons, and nearly 50mil from my in-game bank. All I had left was non-member items. The weird part was there was still money in my bank, so my account wasn't hacked. After a week of back and forth through support tickets, paying the "overdue" amount on my account, and even having to go so far as to use Razer Gold to end up paying for it, what am I left with? No items, gold, weapons, armor. No anything. When I reached out to Jagex, they told me that because I traded the members bonds, they wouldn't reimburse me, and that my items were "lost" and how they can't help you recover items. They even went so far as to verify that my account wasn't hacked/hijacked, they just didn't want to help me. Jagex effectively stole $70 dollars from me. This makes me doubly mad as I had recently began playing again so I could have a game I can play with friends of mine who I never see anymore. I had a better time with support calling Nintendo in 2021 to ask for support with a broken N64 my buddy had. As archaic and out of touch as Nintendo are, they *still* provided me with a better experience.

Jagex has ZERO way to contact them. i play runescape and have experienced several game breaking bugs which stop me playing the game that i pay to play. I've posted several times on their forums only for it to be removed by some kid with power that doesn't even work for the company. Jagex will only leave up good reviews on its websites and removes anything negative.

No player support at all, only billing support, can ban player without clear evidence/rule breaking and unappealable because of not having any player support.