Susan T.
Advertising
As long as Christina is advertising for this company I wouldn't let them pay me to install a jacuzzi.
jacuzzibathremodel.com is listed under Bathroom & Kitchen.
jacuzzibathremodel.com (jacuzzibathremodel.com) has 139 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Susan T.
As long as Christina is advertising for this company I wouldn't let them pay me to install a jacuzzi.
WJ P.
Jacuzzi Bathroom Remodel participates in spam email advertising. I block the message but they just use another email address. I did not sign up to receive communication of any kind from Jacuzzi Bathrooms.
Roger L.
HOW DO U MAKE WATER FEEL GREAT? UR TV AD STATES U MAKE WATER FEEL GREAT. HOW DO U DO THAT? WATER FEELS WET. CAN BE HOT OR COLD. BUT HOW DO U MAKE IT FEEL GREAT? I WOULDN'T USE UR COMPANY CUZ THAT STATEMENT IS SOOOOOO STUPID.
Nishawndra
First, the salesperson scheduled to consult and provide an estimate was late without calling. Although very informative about the product, he then gave me a $24,000 estimate to redo my stand alone shower. Not only was this "quote" super high but writen on a sheet of notebook paper. No business name, date, no breakdown of the costs, nor how that # was calculated, especially when labor is supposed to be "free". When I'd called the supposed company which services my area to get clarification, I was told a supervisor would call me back. Of course, no one ever called me back.
Marcia
Remodeling My Bathroom. Date 7/17/24. The appointment went for over 2hr the price was $23,200 to remodel a bath tub and I would need to get electrician to remove a light switch. I have the paperwork and business card he gave me to show what I am saying is true.
Mara Van D.
I was stupid in letting them talk me into paying almost $15,000 just for a bathtub remodel. They claim free installation but somehow you’re still paying for the fee. They left glue all over the siding of the tub/shower wall. Customer service is not very knowledgeable.
Srinivasa D.
When my wife and I decided to remodel our bathroom, we were excited about the prospect of having a new, modern space that would enhance our home. Unfortunately, our experience with Jacuzzi and Costco's bath remodel project turned out to be a series of disappointments and frustrations. I’m sharing my story to help other consumers avoid the pitfalls we encountered. Initial Enthusiasm and Early Red Flags Our journey began with high hopes. We chose Costco because of its reputation for quality and reliability, and we were impressed with the sales presentation. We were assured that any minor repairs, including issues with the subfloor, would be covered within the scope of the project. This assurance was a significant factor in our decision to proceed, despite the higher cost compared to other options. However, once the project began, things quickly started to go wrong. During the demolition phase, water damage was discovered, which halted the project. While water damage issues can be unexpected, the way this situation was handled left much to be desired. The Unraveling of the Project The discovery of water damage should have been a manageable setback, but it was only the beginning of a series of delays and miscommunications. Despite our numerous attempts to clarify the project requirements and timelines, there were significant miscommunications that led to unnecessary delays. When the project was ready to resume, we informed both the Install Manager and the scheduler that our bathroom required two shower heads and that plumbing work was essential. Despite this, the plumber who arrived was unaware of these requirements, causing further delays and frustration. Poor Quality of Work As the project progressed, the quality of work became a major concern. The hot water flow in our second bathroom was significantly less than the cold water flow, an issue that was never properly addressed despite multiple complaints and attempts at resolution. The installation was poorly executed, with visible issues that affected both the functionality and aesthetic of the bathroom. Misleading Pricing and Lack of Accountability One of the most misleading aspects of our experience was the pricing. We were led to believe that the higher cost of the project was justified by the comprehensive coverage of all necessary repairs, including any underlying issues. However, it became clear that the pricing only accounted for surface-level, flashy work. When substantial issues like water damage arose, the company was not equipped to handle them, leaving us to bear the additional costs and delays. What made the situation even worse was the constant finger-pointing between different parties involved in the project. The sales team, installation manager, schedulers, and plumbers all seemed to point fingers at each other, with no one taking responsibility for the ongoing issues. This lack of accountability led to months of delays and unresolved problems, leaving us, the customers, feeling completely unattended. Despite assurances that minor repairs to the subfloor, including addressing water damage, would be covered, we were eventually told that we needed to handle the remediation ourselves. This contradicted the commitments made by the sales team and left us to deal with unexpected expenses and further delays. Conclusion Our experience with the Jacuzzi and Costco bath remodel project has been highly disappointing. The poor quality of work, lack of communication, unresolved issues, and unmet promises turned what should have been an exciting upgrade into a source of ongoing stress and frustration. The constant finger-pointing and lack of accountability left us feeling unattended and neglected for months. If you're considering a bath remodel, be sure to get all commitments in writing and maintain clear and consistent communication throughout the project. Understand that the higher price tag may not cover the most critical aspects of the remodel, especially underlying issues that can significantly impact the project's success. Don’t hesitate to hold the companies accountable to ensure you get the quality and service you were promised.
Gary
I am sure you market a great product however my English teacher would retrain your your spokesperson how to speak without raising the end of each sentence I had to attend speech classes for working with major corporations Let me know if you would like me to critique her vocabulary Gary Davis 826 Indian Meadows Dr Happy Camp California i am retired power generation construction 45 years