jacuzzibathremodel.comReviews of jacuzzibathremodel.com

Terrible Customer Service I have attempted to get a service/repair on a Jacuzzi shower head assembly for 2 months. I get nothing but promises of callbacks, delayed parts ordered, and rude sales techs. Waiting 3-4 weeks for a part to come in is ridiculous. I explained four times to four different people that I need a replacement for a diverter button on the main shower assembly, and do not need the diverter button on the handheld shower attachment. Yet they keep telling me that a new handheld shower head has been ordered. This is the 4th problem that I have encountered since the install 3 years ago, and I get the same run around every time. Jacuzzi is NOT reliable. Update: 4/11/2025 Sophia (Jacuzzi) called me and set up an appointment for next week. She said the parts came in early. 4/14/2025 Lyle (w/Jacuzzi) showed up today and replaced the shower spa assembly in our shower. He was early for his appointment (good) and was done in a very short time. This is my first positive review of Jacuzzi and it feels good. Thank you.

They bombard you with unwanted spam emails using a different email address every time. This means that you cannot block them. I have unsubscribed but get a message saying you have to contact them directly to stop the unsolicited emails. So I emailed them to ask them to stop the deluge but got zero response. I still get endless daily spam emails and don’t know how to get it to stop.

I find it rather funny that they show a beautiful bathroom on their commercial with very expensive fixtures and sinks and vanities in the entire bathroom except for the cheap ugly disgusting plastic showers stuck in the middle of it all why would people want to put plastic crap in their beautiful bathroom with nice plywood shelves beautiful floors beautiful vanities and then put that eye sore in the middle of it all

installers were nice but the cost is high for the work for a job like this. they charge for labor as per the workers.

What a joke supposedly you won't break the bank lmao?! Clowns should stay in circuses instead of tricking people with lies about prices

I would love to do this, but Christina is so irritating the way she talks! Her inflection is horrible! Everything is a question. Drives me nuts! That's one weird girl.

We received 18 estimates on a bath remodel and were surprised at how many companies advertise bath remodel, but they just want to sell you a new shower. Jacuzzi was the worst of the lot with the highest estimate that had to include at least a 500% profit margin. What a rip off, but then they do have their MASSIVE marketing campaign compared to everyone else. So, the consumer is paying for the brand name and massive marketing campaign, but NOT for quantity or quality or service--when we compared them to everyone else. Every other commercial on TV is for Jacuzzi, and "buyer beware!"

The install did not go as planned. The installer didn't cut the panels straight resulting in sloppy caulking lines to hide installers cuts. The installer cut the frame for the shower doors and then after drilling and mounting them, he realized he made a mistake. He didn't need to cut at all. He had used ones in his truck that he put in place of the short ones he cut, but left the holes in the panels and installed used side pieces of the frame. The doors were the wrong doors. They were set up for a door handle on each door, but no door handles included. The towel bar holes were not there either, and towel bar was missing. Spoke with Aimee Morrison on 12/6/24 and was told the proper door was ordered with the parts. Ms Morrison said about 2 weeks, which would make 12/20/24 but I haven't heard anything as of the writting of this today. I was also told that the payments would not start for 30 days after completion, but I guess I was lied to about that as well. I just found out today the project was funded on 12/19/2024 after letting the company know it was not complete. I explained the issues with the unit as well and have followed up with pictures. There is caulking slopped on the top and bottom of one of the shelves. AS FAR AS THE RATING ABOVE, IF I COULD GIVE A NEGATIVE STAR RATING, IT WOULD BE AT LEAST MINUS 25 I am very unhappy with Jacuzzi/Bath Experts as of this date, 12/28/2024, and no I would not recommend them to anyone. I am a senior citizen as well as a 100% Disabled Vet and feel like I have been taken advantage of....... Updated: 1/6/2025 Suppose to be a one day install, it's been over a month now so it is NOT AS ADVERTISED due to whatever EXCUSE Bath Experts/Jacuzzi wants to say. Bottom line, it is not done as agreed and advertised..