jacuzzibathremodel.comReviews of jacuzzibathremodel.com

This company is bad I had a shower installed for 12,657 it's a basic install nothing fancy they are reaping people off big time this is a scam and should be criminal don't use this company

For 20k you would expect them to listen and pay attention to details. I’m not even mad that they forgot to seal the shower door track and had to come back and do so. We told the salesman and the installers that the walk in tub we had in the bathroom could be removed as one piece. Our door opening at the smallest point is 27’. The tub we had was made to go through a door as small as 23”, as it was the petit model. I will add we were home all day and not once did they come to us with any issue. In the afternoon my husband walked out front and saw they cut the expensive walk in tub. I thought he was kidding around and was not happy to see they actually did, again without coming to us. When questioned they said it didn’t fit and they could see that we took the door frame off to get it in. Funny because they weren’t here when it was installed 8 years ago and we didn’t have to take the frame off. Also after they left the outlet in that bathroom no longer worked. We called and questioned how they terminated the electrical connection to the walk in tub and they couldn’t tell us. They told us to call an electrician. We later found that the wires were still connected in the GFIC it was connected to and again we have no idea if they just left them under the shower pan. Thankfully my husband disconnected the wiring all together and now it works. I brought the destruction of our walk in tub to the customer satisfaction persons attention, who called right after the install and again to the attention of the second CSR I spoke to days later and still no reply. I also didn’t ask for the full cost of the tub but did ask for some sort of refund as that was a 6k tub they destroyed. A week later now and still no reply from Jacuzzi after several calls and emails.

DO NOT BUY FROM THEM. THEY PRESSURE HANDICAP PEOPLE I TO BUYING MAKING THEM THINK THEY HAVE NO OTHER CHOICE NOT TO MENTION THEY PUT UP 2 PIECES OF DRYWALL AND THEN TOLD US HIRE A DRYWALL GUY. THEY CHARGED MY HANDICAP FATHER IN LAW $13,000 RUN

I am a widow attempting to finish projects left by my late husband. In January they pressured me to take their special offer. In February they brought the wrong sized pan and tried to get me to use it. In April they finally brought the right size, but didn't want to do the full demo I'd paid for. They damaged my drywall in demo. They fixed it but didn't paint. I am finally getting shower doors put on (by someone else) today, but I have had water seeping out underneath the pan or in the wall three times. They were supposed to be here Saturday but Giovani, supposedly my project manager, won't keep his word and the guy never showed on Saturday when Giovani had promised. I am still waiting to hear back. My sales rep said they will have to pay to completely redo the whole thing and reinstall my glass doors if they can every come and find the intermittent leak.

I had a bad experience at the Victoria Street location in Kitchener. Very rude and unhelpful.

Christina's delivery on tv commercials is horrible. Take her off!!! Someone needs to teach her how to talk on a commercial. I change the channel just to avoid hearing her talk, or is she reading???

Ditto on the extremely annoying and frequent commercials. Every time I hear "Christina's" irritating voice I turn the channel.

Hate commercial. They showed 5 in less than 1 hour the other day. So far today, 3 in less than 10 minutes. Don't shove it down our throat.Now I would never buy one from them. If there is another one in 7 minutes, this channel is done. So sickening and pitiful. Must be hard up for work. It's going to make 10 in an hour. Come on. Take it off the TV. One an hour is plenty. It is annoying. OK. Two commercials in 6 minutes. Are you trying to drive people crazy? Your commercial and the commercial for the stinky private areas are shown constantly over and over again. Please stop advertising every 2 minutes your dang shower.