Jacks Small EnginesReviews of jackssmallengines.com

I ordered two key at 2 am online for $7 plus dollars, shipping stated $8 and some change. When the order was place shipping went up to $29 plus dollars. I canceled the order on the web site. I called the company at 12. Noon EST the same day to cancel the order. The guy I spoke to said the order was packed and on the truck with 500 other box and could not be canceled. I find that very had to believe this company with all the complaints filed against it on file with the better business b. I told him that I will refuse the package and dispute it with my credit card and file a complaint. He stated do what I want the order could not be canceled. He stated shipping was expensive because it goes though Canada and is shipped by the post office. The guy must not be knowledgeable how mail is shipped to Alaska. He then state he would see about getting shipping reduced but could not promise anything because I’m the one that place the order. I believe this company is scamming. Why would it give one price on shipping and then only after the order is placed it increases three fold without the ability to cancel the order and on the truck ready to ship in less than 10 hour, I find hard to believe. Watch out Amazon jacks is taking over !

Very poor service- I ordered 4 mower parts, and 2 were showing in stock, Jacks' emails confirmation states 2 are in stock and they are awaiting supplier to deliver the other 2 on order- a week later I get an email saying order cancelled, and a refund has been processed. No apologies , no one contacting me to discuss the order whatsoever. I should have looked the their Reviews first !!

This company advertises stuff as if it's in stock but in turn orders from a manufacturer or vendor. You don't know this when you place your order. You then get a back order notice and wait weeks to get your parts. If they are unable to get something from the vendor they don't notify you and give you an opportunity to cancel. They just ship your order incomplete. You pay the whole shipping charge but have to get what was missing somewhere else and pay another shipping charge. If you're unhappy they simply won't care. Beware. This is not a good company.

Jackssmallengins.com I ordered a Zero turn mower from jacks on August 29, 2021. On Nov. 2 , 2021. I canceled the order because they did not have any in stock & could not get any. On Nov. 2 , 2021 i called “Mowers Direct”. Talked to Mike , he said they had 8 in stock. WHY is jack having a problem getting mowers????

Ordered an Echo 58V 4.0 amp battery. They sent a 2.0 amp, and would not come to the phone, but cut off calls. They used to be our #1 parts and repair store. The end.

Order a carb 2 months ago took my money and said it was in stock no parts. Can't get anyone on the phone DO NOT DO BUSINESS WITH THEM.... I think I am gonna eat the $150... horrible

Their shipping and customer service is very, very bad. I have ordered parts from them that have taken over 2 months to ship (not exaggerating). Parts I might add that I needed immediately, with no apologies. Almost everything I order from them takes weeks to ship. And to make matters worse, they've been purchased by another winner of a company, Northern Tool.

I would give them zero stars if I could. I ordered a spark plug, air filter and fuel filter for my chainsaw. Their website boasts 2-4 days shipping. Order was placed June 4, 2021 and didn't ship until June 18, 2021. I emailed them twice with questions and got no reply. I finally called and talked to somebody who told me this is their busiest time of the year and that they had to order my parts. I informed them that they needed to have the parts sent directly to the customer in such instances rather than to them where they sit on them for several days and then ship them to customer. He said I hadn't ordered enough products to do that. I then suggested that they change what their website says because it is creating an expectation of fast shipping that just isn't reality. He said they wouldn't do that. When I pointed out that it wasn't right to lie to customers that way he hung up on me. I'll never order anything from them again.