Jacks Small EnginesReviews of jackssmallengines.com

Beware of this company. I will never use them again, over 2 months to get part a 2nd time and was defeated, not good people

They listed items as instock on their website that have been obsolete and not available anywhere for decades, then sent updates with delayed shipping date estimates i can only assume someone just made up since, again, no suppliers have produced or offered these part new for decades. My payment method was charged within seconds of my placing each of two separate orders, but they've only drug their feet and stalled since. I had to contact them and inquire to finally find out none of the parts I ordered are available. It seems as if they hoped id forget or simply not have time to follow up and they'd get to keep the money. They claim the order has been canceled but im still fighting to actually get a refund. Why take money for parts that haven't existed anywhere for decades? And why charge my account before checking availability, or better yet, actually having the order on hand ready to ship? Why not check and then notify me instead of stalling with fake estimated shipping dates for parts that do not and will never exist? And why wait until I spend my time hassling with customer service after waiting weeks for my parts to finally tell me these parts are no longer available?

They say items are in stock when you order them and once you order something, the item gets delayed or is out of stock.

I believe they use carrier pigeon for delivery service compound that with a customer service rep that would rather watch judge Judy than to help a customer ,

just now New Will never waste my time or money here again. Their website screwed up and gave me the wrong part number for my snowblower. Jacks refused to take responsibility for their mistake, forcing me to eat the cost. Go somewhere else.

I ORDERED A SMALL POWER SUPPLY AND IT WAS OVER $10 TO SHIP THE CORD.IT SAID IT WOULD BE SHIPPED IN TWO DAYS.AFTER A WEEK I GOT ON LINE TO CHECK THE STATUS AND IT SAID IT WAS EXSPECTED FOR DELIVER IN OVER A MONTH STILL.THE BATTERY I NEED THE POWER SUPPLY WON'T BE ANY GOOD BY THEN.WORST IV'E EVER SEEN ON DELIVERY AND I'M 64 YEARS OLD AND I ORDERED A LOT.NEVER AGAIN WITH JACKS SMALL ENGINES!!!!!!!!!!!!!!

Jack's admittedly failed to acknowledge that they had no part in their inventory, but also that they were not aware whether the part would ever arrive from their sole supplier. Instead of being proactive and contacting their supplier (Dewalt), they assumed they could sit on my order indefinitely without any contact with me regarding the extended timeline. I received an email promising 2-10 days shipping, but was still waiting 30 days later for any action. Several disappointing calls later, when several of Jack's employees were unprofessional, and some would hang up the phone rather than address a customer service issue, I received a call from the operations manager (Herb). After telling Herb about my experience with his business, he acknowledged that this was precisely how they conduct themselves. He was at a loss for words and had no idea how he could remedy the situation. I gave him several options, yet he stated that he would continue operating his business with the same poor professionalism and lack of customer service that had been working for him to this point. Herb then hangs up the phone because accountability is not something in his area of expertise.

Ordered a Honda eu2200 inverter/generator thru amazon, unit was defective straight out of the box! JSE refused return or replacement.not even willing to help file return with manufacturer.Stay Far Far Away from these crooks!