Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight ClubSep 4, 2026

Thank you so much for taking the time to leave your review, Emanuel! I see that we were able to get your query sorted quickly and we're very happy that we could do that. Our goal has always been to make travel affordable and accessible but at the same time, provide amazing customer service to our members. Our team is called Member Experience for a reason :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubSep 4, 2026

Michael, we're thrilled to see this! So glad that Harry was able to assist you. Truly, that's just exactly the service we'd expect from him and our awesome Member Experience team. We're offering great flights and trip assistance but we're also offering real people service and interactions. If you do need anything else, please don't hesitate to reach back out :)

Response from Jack's Flight ClubAug 31, 2026

Lucas, thank you so much for letting us know! We're beyond happy to not only be a part of our travel adventures but love knowing that we've been able to help you save while ticking countries off your list :) Please send us a Postcard from the flights you were able to book. This can be done directly from your Lounge or the flight email. We'd be delighted to see the trips you've taken.

Response from Jack's Flight ClubAug 27, 2026

Hey there! Thank you so much :) We're elated that you've not only been enjoying the flights we find but also that you love seeing our Postcards from other members. Jack's is really a community built by people who love travelling and sharing their experiences. We hope that you continue to enjoy the inspiration and that we see a Postcard from you soon from your next trip!

Response from Jack's Flight ClubAug 26, 2026

June, thank you for leaving this lovely review :) We're so happy the team were able to assist you. We know these dates can often be missed and that's why we have a 14 day refund period in place. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubAug 25, 2026

Stuart, while we're sad to see there was an issue initially, we're so happy that you were able to get assistance from George right away :) Our team is not just customer service but are Member Experience. We don't only value great flights but the way our members feel after they've interacted with one of us. Your feedback has been passed on to George (and the rest of the team) and it was smiles all around! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubAug 25, 2026

Frances, thank you for this review :) Our Navigators truly love travelling and between all of them, we have years of knowledge and 100s of countries visited. You can definitely see this in every flight alert, they are written individually by one of the team and will not only give you the great flight details, but inspiration and tips for getting the most out of that destination. If you do need any assistance at any time, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubAug 25, 2026

Gail, thank you so much for leaving this review! We're elated that we've been able to assist with those trips already and are excited to be a part of your future ones. We really love our Jack's Community and it is truly one of the best places to get additional travel knowledge, real feedback and awesome suggestions. Please make sure that you send us Postcards for the trips you've already booked :)