Jack's Flight ClubWe're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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SUSAN
I had an immediate response and my issue was resolved right away! Very efficient! Thank you!
Response from Jack's Flight ClubMar 4, 2026
We love to see it, Susan! Thank you so much for your review, just the things we'd expect from our amazing Member Experience team :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Charles F.
Quick response and resolution
Response from Jack's Flight ClubMar 3, 2026
Charles, we're thrilled to see the team were able to assist with your query and did so efficiently :) Just what we would expect from them. Thank you so much for taking the time to leave your review. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Gosia
I haven’t used it to book a flight yet, but Jack’s Flight Club is a great website with lots of heavily discounted flight deals. They do an excellent job of finding and sharing amazing offers. It’s definitely a useful platform for anyone looking to save money on travel!
Response from Jack's Flight ClubMar 2, 2026
We truly appreciate you, Gosia, thank you so much! We hope that you are able to book a flight soon and please don't forget to send us a postcard when you do. In the mean time, we'll keep the amazing flights coming :)
hannan Y.
I always worry about travel companies and if there's something wrong, will they respond? Or help me? The response at jacks flight club customer service was so fast and and kind. Would definitely use this company again based on my direct experience with customer service.
Response from Jack's Flight ClubMar 2, 2026
Hey, Hannan! Thank you so much! It was so kind of you to leave this review. We are very happy to see the team were able to assist you resolve your query quickly and efficiently. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Mr Clive H.
The team at JFC reacted very quickly to my questions and sorted them out. Thank you
Response from Jack's Flight ClubFeb 27, 2026
Clive, thank you for this review :) Just what we would expect from our Member Experience team! We're happy to see that your account query was sorted. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Travelling G.
Helpful customer service
Response from Jack's Flight ClubFeb 27, 2026
We're very happy to see that your query was dealt with efficiently and quickly :) Thank you so much for taking the time to leave your review. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Barbara
I had to get in touch with JFC to ask for a refund as I'm not in a position to take advantage of their super offers any more. I asked for a refund of my fee and got it right away. Its so good to deal with a business that looks after their customers
Response from Jack's Flight ClubFeb 27, 2026
Thank you so much for this review, Barbara! This is exactly what we also aim for, to provide great member experience on top of wonderful flights. We're so glad the team were able to assist you quickly and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
Berkeley C.
I honestly thought the original membership was the peak of travel hacks, but the new First Class tier makes the old version, whilst still brilliant, now feel like the middle seat next to a screaming toddler. From the bespoke Escape Plan to the Navigator support, it is genuinely the next step that makes you feel like the captain rather than just another passenger in economy. I did hit a bit of a bird strike when trying to change my old membership to this one, but the support team handled the turbulence like absolute pros. I reached out, but they swooped in and fixed the transition faster than a pilot landing on a quick turnaround. They made the whole process feel like a breeze instead of a hurricane. If you are still hovering on the fence about upgrading, just pull the thrusters and go for it. The deals are sharper, the support is elite, and you even get a couple of free memberships to throw at your friends so they stop asking how you afford all these holidays. It is easily the best travel investment I have made this year.
Response from Jack's Flight ClubFeb 27, 2026
Berkeley, this was wonderful to read and so creative! It put such big smiles on our faces :) We are truly thankful for your kindness and we're over the moon that you are enjoying our new offering. We genuinely hope that you continue to love your Plans and all the amazing features our First Class tier offers. And of course, any time you do need anything, please don't hesitate to get back in touch with us!!
