Jack's Flight Club Reviews | Read Customer Reviews of jacksflightclub.com

Jack's Flight Club Reviews | Read Customer Reviews of jacksflightclub.com

Jack's Flight Club reviews

Showing 337 reviews with 5 stars · Clear filters

Charles
Mar 19, 2026
They sorted a payment issue / refund…
They sorted a payment issue / refund for me very quickly. No questions asked - 5 star customer service, even when it’s not in their best interests. Thank you!
Response from Jack's Flight ClubMar 19, 2026
Charles, thank you so much! We really appreciate you taking the time to leave your review and we're so happy that our Member Experience team were able to assist :) We always want to make sure you have a great interaction with us, even if the service is not for you at this time. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Elizabeth S.
Mar 13, 2026
3 Ps: Prompt, Professional & Pleasant!
The guys at JFC were extremely prompt, professional and pleasant in dealing with the problem I needed help with. Courteous and helpful!
Response from Jack's Flight ClubMar 16, 2026
This was so kind, Elizabeth :) Thank you very much for leaving your review. We are happy that the team were able to assist with your query and it was resolved, giving you an amazing member experience. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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CP
Mar 13, 2026
Super helpful
The advice was in depth and really helpful - much more detailed than I expected - thank you
Response from Jack's Flight ClubMar 13, 2026
We're so pleased that you enjoyed the service from our new Ask Jack feature. So much collaboration between the teams goes into it and we truly love doing those write ups :) If you do need anything else, please don't hesitate to reach back out. We hope that you have an absolutely amazing trip when the time comes around!
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Penny de L.
Mar 13, 2026
We’ve had 4 incredible trips thanks to…
We’ve had 4 incredible trips thanks to Jack’s so far. If you are flexible and can make quick decisions the deals are fantastic. I’m so grateful. Can’t wait for the next one!
Response from Jack's Flight ClubMar 13, 2026
Penny! That is absolutely amazing!! We would love to hear about your trips, so please send us Postcards by logging into your Lounge and clicking the Contribute button, then Add a Postcard. Your review absolutely has us beaming and is really why we do what we do. We love being a part of getting you out and exploring the world. Thank you so much for letting us know :) We truly hope we can be a part of so many other adventures!
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Heidi M.
Mar 12, 2026
Had a query about renewing membership
Had a query about renewing membership. Sorted in one email. Very efficient.
Response from Jack's Flight ClubMar 12, 2026
Hey, Heidi! We're so glad that everything was sorted in a timely, efficient manner. Nothing less than we'd expect from our Member Experience team and we're so happy that you shared this review, thank you :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Chris A.
Mar 10, 2026
Review
Yes, sorted out a wee problem. Thanks guys.
Response from Jack's Flight ClubMar 10, 2026
Chris, we are so glad that everything is sorted and it was done quickly! If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Ying
Mar 10, 2026
I signed up for JFC last year but…
I signed up for JFC last year but didn’t really use it. So when the renewal charge showed up on my credit card, I decided to cancel. I got prompt response with instructions on how to cancel. I was able to get refund without issues. They are very professional.
Response from Jack's Flight ClubMar 10, 2026
We are so pleased to see the process was smooth and quick! We try to make your interactions with our team easy and pleasant, increasing the member experience you have with us, even if you decide the paid membership is no longer for you. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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Thomas D.
Mar 4, 2026
Quick and great service response.
Quick and great service response.
Response from Jack's Flight ClubMar 4, 2026
Thank so much for this, Thomas! We definitely try very hard to not only offer you the best flights but amazing member experience :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
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