Jack's Flight ClubWe're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Pamela G.
Massive scam, you don't get offers, and they set up a direct debit , that is a nightmare to get rid of, even after writing. Save your money total rubbish!
Response from Jack's Flight ClubFeb 25, 2025
Our subscription is not a direct debit but a standard recurring payment, which can be cancelled at any time through your account settings or by reaching out to our support team. ✈️
M N.
Rubbish never wanted auto renewal from the start. They still took £48 from my account. Luckily my bank will refund
Response from Jack's Flight ClubFeb 25, 2025
Our auto-renewal policy is clearly outlined at sign-up, but we understand it can sometimes be missed. If you didn’t intend to continue your membership, we’re always happy to look into this as we have 14-day money-back guarantee! ✈️
Douglas C.
Just signed up and took the premium option, they took the £1 for the 30 day trial but I can’t even access the website or app. I have emailed them requesting to cancel my subscription but no doubt they will “miss” the email and still charge me in a months time.
Response from Jack's Flight ClubFeb 25, 2025
Hi Douglas, thanks for reaching out. I see we received your email on the 8th and replied on the 9th to help you with your Premium account. We're sorry to see that you cancelled so soon—we were hoping you'd have a chance to experience all that our service offers. We truly value your feedback and are here to help if you have any further questions or concerns 🤝
nic
THIS IS A SCAM they collect money by giving you a "cheap" trial or offer, then use your details to collect the full amount WITHOUT NOTIFYING YOU this is happening. By the time you receive a credit card statement their "14 day cooling off" has past and refuse to refund the money. AVOID AVOID AVOID. And I can call you that the so called deals they claim to offer are not worth the electrons used to send them as 99.9% of the deals are useless.
Response from Jack's Flight ClubFeb 25, 2025
We're sorry to hear that you feel this way, Nic. We want to assure you that transparency is a top priority for us. Our trial offer and the subsequent annual subscription are clearly explained on our upgrade pages and during the checkout process. If you ever have any concerns about the charges or the service, please reach out to our customer support team. We're here to help clarify any issues and address your concerns directly!
Steve
It started off as useless, then turned into a scam. Same info you can get from Google Flights and you can hone in our just the places in which you are interested and get price change notifications from Google. Who cares about cheap flights to Sri Lanka? I canceled the service during the trial period. They billed me 9 days later for a renewal and claimed they had no record of my cancellation. My cancel email "magically" disappeared so I sent them a screen print showing they deleted my account in time, but they ignored it. They are either an incredibly incompetent tech company or scam artists. I'm fairly sure it is the latter.
Response from Jack's Flight ClubFeb 25, 2025
Ah, this is definitely not the experience we want you to have! We totally get that Google Flights is a solid tool, but we like to think of ourselves as the flight-obsessed friend who does the searching for you. Spotting rare price drops, error fares, and flights you might not come across otherwise. If you cancelled during the trial, you absolutely shouldn’t have been charged. Sounds like something went wrong, and we’re very sorry about that. Thanks for the feedback—we’re always looking to improve! 😊
Nabil S.W. R.
It is nonsense, it is not useful at all. Fake scam site.
McGinley
They will attempt to charge your card multiple times with no email notification for renewing membership. Very sneaky. Awful practise
Response from Jack's Flight ClubFeb 25, 2025
We never attempt to charge cards multiple times without authorisation, and all membership renewals follow the terms outlined at sign-up. While we don’t currently send a renewal reminder, we appreciate the feedback and understand how that could be helpful ✈️
Declan H.
I’m f I could give zero stars I would. Money taken from my account- even though they promise a refund within 13 days, they are not responding to any of my emails or messages on various platforms. How frustrating when no other means of contacting them- very unprofessional. Avoid at all costs.
Response from Jack's Flight ClubMar 5, 2024
Thank you for your review. We apologize for any delay in response time, as we are a lean team, but we endeavor to always respond to requests for refunds. Our records indicate that you first sent in an email on Feb 27th and you were refunded on Feb 29th. Our team has also been in touch with you to follow up. If you have any other issues, please let us know. We appreciate your patience.
