Jack's Flight Club Reviews | Read Customer Reviews of jacksflightclub.com

Jack's Flight Club Reviews | Read Customer Reviews of jacksflightclub.com

Jack's Flight Club reviews

Showing 126 reviews with 1 star · Clear filters

Nicholas D.
Dec 17, 2024
Took out a subscription with them which…
Took out a subscription with them which I did not mean to do. Cancelled it almost immediately and then took up the payment that went through with my bank. Recieved a lot of useless information from them but they still insisted on the payment of £48 for absolutely sfa. Do not use unless you really know what you are doing
Response from Jack's Flight ClubFeb 25, 2025
Hey Nicholas, if you reached out to us right away and cancelled, we’d be happy to look into what happened as we stick by our 14-day money-back guarantee. While our annual subscription is outlined clearly at sign-up, we understand that mistakes can happen, and we’re always willing to help resolve any issues.
Report
An
Nov 13, 2024
Scammy terms and conditions
Scammy terms. They use language to give the impression that you are paying $1 for a year but it’s for a month and then they automatically charge you $48. Don’t sign up for even a free trial with them.
Response from Jack's Flight ClubFeb 24, 2025
Thank you for your feedback. We’re sorry if our pricing language was confusing. To clarify, our trial fee is just $1 as part of a free trial offer, and after that, our membership fee is $48 per year. We understand that clear pricing is important, and we’re taking steps to improve our communication so that there’s no misunderstanding. Your input helps us get better, and we appreciate you taking the time to share your thoughts! ☺️
Report
JR
Nov 13, 2024
WARNING WARNING.....Buyer Beware on-…
WARNING WARNING.....Buyer Beware on- line...Read their "TERMS AND CONDITIONS" and any buttons you may press by mistake.....Also other reviews on this "WONDERFULL WONDERFULL" company.....Merchant Name: Jacksflightclub Transaction Date.....2024 Transaction Amount/s: £48.00 Disputed Amount/s: £48.00 First you pay just £1 now they have your bank account information then they, within days take the "MEMBERSHIP FEE"! First try and contact them...Good luck with that one! So the bank now starts to get my money back. From my bank Thank you for getting in touch about the above debit card payment. Based on the information we have, we're sorry to let you know we’re unable to continue with your dispute. We appreciate this may not be what you expected, so we want to explain our decision and what you can do next. •The merchant has provided evidence to confirm a refund is not due. •We’ve reviewed the seller’s "Terms and Conditions"!!!!. Please see attached. So you have been warned, other companies would have realized a mistake was made and refunded, but not this lot. LETS JUST HOPE THEY DONT TRY AND TAKE THIS MONEY AGAIN NEXT YEAR.. under "AUTORENEW"!!
Response from Jack's Flight ClubFeb 24, 2025
I'm sorry to hear you're disappointed. It sounds like you signed up for our free trial, and when the trial ended, you were automatically switched to our annual plan since we assumed you were happy to continue. We do offer a 14-day money-back guarantee, so if you're ever not satisfied with our service, just let us know and we'll be happy to refund you. We truly value your feedback and are taking notes on all our reviews to keep improving our service. Thanks for giving us a try and sharing your thoughts!
Report
Fiona
Oct 29, 2024
Utterly useless information
Utterly useless information. Sky scanner is much better. Do not pay them a penny, you’ll get nothing for it and they won’t pay you back. I’d give zero stars if it was an option.
Response from Jack's Flight ClubFeb 25, 2025
We’re actually quite different from Skyscanner. While they’re a great comparison tool, we focus on sending you hand-picked, curated flight alerts, so you don’t have to spend hours searching. We do all the heavy lifting, and our Flight Experts vet each alert to help you save big. That said, we really appreciate your input and are here to help if you have any questions or concerns. Thanks again for your thoughts! ✈️
Report
Monsieur L.
Oct 28, 2024
Arnaque totale.
Arnaque totale. D'abord prélèvement de 1€ pour profiter des offres et après retrait mensuel de 48€
Response from Jack's Flight ClubFeb 24, 2025
Thanks for your feedback! The €1 charge is part of our trial offer, so you can try our service with minimal risk. After that, the fee is €48 per year, not monthly. This annual fee helps us keep our service top-notch, including having our dedicated Flight Experts check every Flight Alert. We really appreciate your input and are working on making our pricing details even clearer. Thanks again for sharing your thoughts! — we're making notes from every one!
Report
Angry M.
Oct 22, 2024
Disappointing
When this started up it was quite a useful site/service. Everything now requires paid membership, and delivers little for the money. It looks like it was just a scheme to build up a useful dataset of peoples information which JFC can monetize for a profit without giving anything of value in return. With a little effort there is nothing they share that you can't find for yourself without having to pay for membership. I'd give this site a very wide berth.
Response from Jack's Flight ClubFeb 24, 2025
Thank you for sharing your thoughts! We understand that the changes to our service, including membership fees, may be disappointing for some long-time users. The fee helps us continue offering only high-quality Flight Alerts that our dedicated Flight Experts vetted, allowing us to maintain and improve our service over time. We value all feedback and are always open to suggestions to provide even more value to our members. Thank you for your past support of JFC, Mr Angry McAngryface, and for taking the time to share your perspective 🙌
Report
Robin B.
Sep 3, 2024
Gives the impression when you sign up…
Gives the impression when you sign up that the discounted rate is for a whole year. It is only for 1 month. Difficult to unsubscribe. Information included is worthless. Better doing your own research on Google flights or Skyscanner. Jack's flight club is a total rip off.
Response from Jack's Flight ClubFeb 25, 2025
Sorry to hear you feel that way! We know subscriptions can sometimes be confusing, but our trial terms are designed to give you a low-risk way to see what we’re all about. The details about the monthly trial and subsequent annual subscription are clearly outlined at sign-up. If you had trouble unsubscribing, we’re always happy to help! Just drop our support team a quick note, and we’ll sort it out for you 🙏
Report
customer
Aug 15, 2024
I cancelled my subscription over a year…
I cancelled my subscription over a year ago. They still took my credit card, charged me another $35, and extended my subscription for a year, all without my permission. If, as they say, I didn't cancel, why didn't I get even one ad or e mail from them for over a year. They are in the UK and I don't think they give a fig about USA customers. I cancelled my credit card so that they can't do this again.
Response from Jack's Flight ClubFeb 25, 2025
That sounds really frustrating, and I’m sorry you had this experience. If your subscription was cancelled, you definitely shouldn’t have been charged again. We genuinely care about all our members, no matter where they’re based, and we’re always happy to help. Thanks for the feedback—we appreciate it! ✈️
Report