Jack RogersReviews of jackrogersusa.com

About a year ago I bought a pair of their classic jacks. I was so excited to receive them, as they were a pair of sandals I had saved for and certainly splurged on, as the price tag was well over a hundred dollars, even on sale. When I got them, all seemed to be good. However, after just a week of casual wearing they started falling apart at the seams. The heel had begun to come off on BOTH shoes, and the sole was separating from both shoes as well. It took just one more wear before the shoes COMPLETELY fell apart and were just unwearable. I've never had a shoe with such bad quality, and I have no idea what happened, considering jack rogers is usually known for their quality. I reached out to customer service (which was difficult to even track down in the first place, and I'm now unable to find anywhere). I also attached multiple photos of the shoes to my emails. After SEVERAL attempts to email, call, etc. I finally received a brief response saying that they could refund me the sale amount, or replace the shoe. Since that style was completely sold out at this point, they told me they could send me another style, so I told them my choice (same price point) and size/color, etc. They said this new pair would get to me within a few weeks. I've since waited, and heard or received nothing. I've since tried to reach out numerous times and have been ignored. This has been almost a year now. This is honestly the worst customer service experience I've ever had -- I don't know what has happened to this company, but it has gone completely downhill. The shoes are no longer quality at ALL, and the customer service is just completely gone. They will continue to take your money and give no care to the customer. They've lost all my support at this point, and I'm no longer recommending the brand to my friends and family -- in fact, I've warned everyone. Extremely disappointing. Do not waste your money.

Jack Rogers is one of the worst companies I’ve ever had to deal with. Their customer service, where Is it. they are not helpful nor attentive to your needs they are the worst company the worst customer service. as far as the shoes they are better than the customer service. They texted saying the Address somehow got messed up in their system However, instead of Explaining the problem they were rude. And needless to say even though I paid for delivery they won’t even refund it, that’s all I was asking for. over a month to get a pair of shoes that I still to this day have not received I should get the sale price because now they’re on sale. Jack Rogers does not care about their customers they only care about their pocketbooks their customer service team might as will be nonexistentAnd their shoes not that great. Before you buy from Jack Rogers truly investigate. The way they’re doing it now you have to send them an email and they tell you in the email ...if you email them more than once they will put you to the bottom of the pile ! how is that for customer service. Do you self a favor avoid jack Rogers

Does Jack Rogers even have customer service? They don’t answer emails, or have a phone number. Not one that I can find at least. Don’t have this information available to the public if you aren’t going to answer anyone via phone or email. Very unprofessional. Step it up and fix this issue.

The quality is no longer there with Jack Rogers sandals. The soles are no longer leather and stitched to the upper sole but glued instead. I wore my sandals twice and both soles separated. So disappointed, I have quite a few pairs but will no longer purchase these shoes and I intend to spread the word. Don't waste your money !!

Where do I start. Purchased a pair of Jack Rodgers sandals for my daughter and the heel fell off within 2 weeks. After closer inspection, the sole (on both sandals was separating). These shoes are trash. Buyer beware. Quality is not even questionable - it is atrocious.

Bought a pair of Jack Rogers sandals from Marshall's (just like the last 4 pairs I've gotten) and wore them only twice before the top sheet of leather decoration fell off the back heel. I contacted Jack Rogers by email with an explanation and pictures included (one picture was of the serial number that's located on the inside of the top strap). Jack Rogers customer service replied almost immediately and told me they couldn't help me with any shoes sold through an affiliate. I find this DISGRACEFUL as I still paid near full price ($79.99) for this shoe and only got two wears out of it before it BROKE! Due to the ever-changing fit of Jack Rogers sandals I find it easier to purchase their shoes when I can find them at my local TJMAXX or Marshall's because I get the chance to try them on and make sure they fit properly. It's not MY fault I don't live near a Jack Rogers Retail Store and it is certainly not my fault that the sizing of their shoes is never the same, unreliable, and makes buying from their online store a sometimes months long event of purchasing, trying on, and returning. VERY disappointed in this customer service!

I have had 5 pairs of shoes from Jack Rogers. The wooden sandals seem to hold up nicely, however the jelly sandals and booties do not. The pair of jelly sandals I had broke and I know multiple people who have had the same problem happen. I will not purchase another pair of jellies ever again due to the quality and price. I think they should be made better considering the higher price. I got around 6 months of wear from these shoes before they gave out on me. On the other hand the booties are TERRIBLE QUALITY!!! I purchased the Bailee suede bootie from the Jack Rogers private sale over the summer and highly regret that decision. I haven’t worn them probably 15 times before the heel on one of the shoes came off. These shoes are $128 retail and are no where near the quality of that price. Luckily I didn’t pay that much. I would not reccomend buying a pair of Jack Rogers booties that have a wooden heel. They are poorly made considering the price. Not worth the money. My cheaper booties from American Eagle have held up much better over the course of a year compared to these which haven’t even lasted through a month of wear. The sole of the shoe also seems to be separating from the shoe as well. I would not reccomend the booties or jelly sandals to anyone. I do really like the classic wooden sandals from there, they seem to be worth the price considered to some of their other styles. Plus the Jack Rogers site doesn’t have a place to review your purchase so I’m leaving a review here hoping they will see it. Hope this helps anyone considering buying booties or jelly sandals.

Due to a mix up with my mailman (I had just moved when I ordered the shoes) my package was returned to the company. Three weeks after they received it, they emailed me telling them they had my package, and asked me if I wanted a refund or if I still wanted the shoes. I told them I wanted the shoes still, and they confirmed and said they'd resend them. It has now been a full month and I've not heard anything from the company. I've sent three emails to customer service asking for the status, to no response. It is now two full months after I ordered the shoes, and the season is ending so I may not get to wear them this year at all. I'm VERY disappointed in the quality of customer service and total lack of responsiveness.