Jack RogersReviews of jackrogersusa.com

Absolutely the worst customer experience I’ve ever had. I ordered black leather, ballet flats and received black patent leather ballet flats. Customer service was able to assist me with an exchange, but guess what came again? Yes, black patent leather. So I returned those. Now I’m out $15 in shipping fees and got nothing. Except aggravation because I was told that I ordered black patent both times. Which is an impossibility since they assisted me with the exchange. Doesn’t matter at this point. They have lost a customer. And they don’t seem to care anyway. Terrible terrible terrible.

They deliver product, but will not process returns. Not trying to process returns at anytime. If you can't use the product, Jack rogers don't care.

I would have given no stars if that were possible. The company’s business practices are questionable. I ordered a pair of moccasins, the order was placed without applying the eligible coupon and an order number was not generated. I immediately attempted to cancel the order. No option on the website to do this automatically. I had to send an email, which prompted a response that I would hear back in 5-7 days. By the time I heard back, the item was already shipped. I asked for a full refund and a return label. Upon return of the item, I did receive a refund of $67.28 however I paid $82.76 for the item. I had to contact them again and received an automated email with the same response ‘Associate will get back to you as soon as possible. It can take 5 – 7 business days for your request to be handled. Our office hours are Monday – Friday, 9 am – 5 pm EST.’ The issue still isn’t resolved. BUYER BEWARE, Jack Rogers USA does not care about customer satisfaction and it’s business practices are beyond questionable.

Their sandals and shoes are nice. Their customer service is appalling to say the least. Their return policy is disgraceful and they blackmail you into spending more or take a huge discount on the return. I chose the latter and will never buy from them ever again,

Very dangerous shoes. I wore mine for about 5 months and then the heel fell off. I didnt know it, and was on an elevator and my foot slid into the metal part busting my toe. I felt just awful looking at those awful shoes with the missing heel. Where it fell I do not know. Poor quality.

Terrible product. Sole fell off ! I have pictures!

They got one star only because I couldn't give them a minus rating. I bought a full price sandal which didn't fit and when I tried to return it, the website refuses the return, only an exchange or another pair of shoes. Ridiculous. This company is not honest and they won't respond to emails and there is no phone number to reach customer service. I highly recommend staying away from Jack Rogers because you will just frustrate yourself in trying to deal with them.

Can anyone help me with a number for their customer service?? I can't find one....And after reading some of these reviews, I am already upset that I purchased a pair as a graduation gift for my niece!!!! I finished my order yesterday before I entered "Spring25%". I am hoping they will refund my CC for the difference....