Jack RogersReviews of jackrogersusa.com

Terrible product. Sole fell off ! I have pictures!

They got one star only because I couldn't give them a minus rating. I bought a full price sandal which didn't fit and when I tried to return it, the website refuses the return, only an exchange or another pair of shoes. Ridiculous. This company is not honest and they won't respond to emails and there is no phone number to reach customer service. I highly recommend staying away from Jack Rogers because you will just frustrate yourself in trying to deal with them.

Can anyone help me with a number for their customer service?? I can't find one....And after reading some of these reviews, I am already upset that I purchased a pair as a graduation gift for my niece!!!! I finished my order yesterday before I entered "Spring25%". I am hoping they will refund my CC for the difference....

Terrible company , took my money and never sent me my coat. Absolutely terrible, give me my money back

I splurged on a pair of the jacks flat sandals in black I wore them maybe 5 times and lost 1 heel and the other foots sole cracked. Since I assumed this pair is faulty I contacted customer service and got the most horrible experience. Lorena answered that she was really sorry but could not help me. So they take your money but don’t back up their products.

THIS IS NOT JACK ROGERS. SCAM!!!!!

I have practically begged customer service to help me return shoes that are the wrong size. At first, I asked for a refund and credit my card and I would order again. Unfortunately that did not happen. It’s really sad to see where customer service is as of today. In my time the job of customer service was to quickly and professionally satisfy a customer right or wrong. Even after calling Madison Ave. store and speaking to Lorena I I still have two pairs of shoes that I cannot wear because of wrong size. How does this benefit a company for future sales? I would have reordered from them. Unfortunately they did not offer me the opportunity. The door has been closed for me to ever order again. Having said that, Lorena offered to correct the size on the items with no refund. I sincerely hope this happens. Otherwise the shoes are worthless. Anyone that orders from this company needs to read carefully the return and refund policy. My situation has been going on for weeks and still not resolved. You do not want to deal with customer service which is apparently Madison Ave. store. NY. Refunds and returns can benefit a company or not.

Same experience as the other reviewers with quality and virtually non-existent customer service. They give you thirty days from placement of the order to return/ quite sneaky/ but then delay responding to your inquiries. Do not buy this brand anymore. I’m spreading the word to save others the hassle. There’s no pride in product anymore; it’s all about making a buck.