Jack in the BoxReviews of jackinthebox.com

Horrible app don't waste your time I've ordered so much and gained so many points, that could never be used!!

Horrible service! I went at Jack in the Box which is located at 419 Lodi Eve around 7:30 am. I was doing a drive through . The guy was very rude on the phone. He said he couldn’t hear what I was ordered! My order was very simple! “ two large fries and one crispy chicken ! He told me to lower my window ! Surprisingly when I told him that my window was down, he was able to hear that😳! I decided to go by his window and place my order from there May be he can read my lips! That was every worse! He started to interrogate me! With his red eyes and mean voice he said if I don’t include a soda in my meal then that is not the menu that he can give me! I decided to leave without getting anything! My question is, if this mature male doesn’t even have an ounce of customer service , what’s the point for him to even show up at work? He should find a job which will allow him to humiliate and undermine his customers! In my opinion, this guy is there for a wrong reason.

Yes I ordered $39 worth of food and they left out my $7.99 grilled chicken sandwich and it's pretty close to my house the Jack in the Box off of Ben White Austin Texas that I just drove right back and the window was closed up and there was cars there and I tried going through twice but nobody answered the speaker very dissatisfied with this place horrible service! By the way when I got there it was only 9:40 so I'm guessing they closed early cuz no place closes at 9:40 and I thought Jack and the box was supposed to be 24 hours

those tacos were next level elite.

Love the tiny loaded tacos! A flat box would enable them to cover each evenly with lettuce and cheese and sauce instead of piled on the top!

The new app is a nightmare. However .. here is what isn't. On the Door Dash app they offer any sandwich the option of " no bun " and it comes lettuce wrapped. Why is this such a big deal ? If you eat gluten free like I do , it matters. My Jack makes no mistakes on orders, offers lots of customization , has the second best Coke fountain mixture , ( McDonalds is #1 ) and offers new stuff all the time. Do I wish they would add some more GF items like fried zucchini like Carls but GF ? yes. Should they add a smoothie like McDonalds ? yes. Should they offer egg bites like Starbucks , yes. For now though, if you are eating fast food , I say Jack tries hard to make things fun and gluten free.

This is the Jack in the box at 6501 grapevine highway in North Richland hills. I ordered a Texas double Jack with tomato, extra onion, extra lettuce, and no mustard. I received a Texas double Jack with meat cheese and a bun. The onion rings, which are normally tasty and fresh, arrived cold and hard, as if they were fried, and then fried again to warm them up. I suppose it is possible the onion rings had just been sitting around for a while at the restaurant. The same thing happened to me 2 weeks earlier on or around October 14th, at the store located at 1491 precinct line road, in Hurst texas. On that particular order I complained to Jack in the box, just like I did with this order, and I received a canned response from Jack in The box, the same canned response for both complaints. It goes as follows... Thank you for sending us your feedback. We value your comments and are committed to providing awesome experiences for all our guests. A Jack in the Box representative will be reviewing your feedback. If you provided feedback about a specific restaurant location, your feedback will be sent to the appropriate district manager or owner/operator. This same person would also contact you if you requested to be contacted about your feedback. Thank you and have a terrific day! The Jack in the Box Guest Relations Team This canned response isn't signed with anyone's name, no identification of any kind, I'd like to add also no one has ever contacted me from Jack in The box to try to correct the issue. You decide which title fits, corporate monster or local fast food restaurant. Thanks for listening. P. S. I set the date of experience for October the 31st, I've tried to correct it twice, apparently trustpilot is not getting that correct, keep that in mind.

Went to the Ina and freeway store in Tucson and ordered 4 monster tacos. Was told I could not have them unless I ordered something else. There was nothing I saw stating there are "CONDITIONS" for ordering MT's. Is not mentioned on the TV ads either.