Jack in the BoxReviews of jackinthebox.com

⭐ Absolutely Terrible Experience at Jack in the Box! Waiting 40 MINUTES just to get my food handed to me is absolutely ridiculous. The service was unacceptable, and the way this situation was handled made the experience even worse. There is no excuse for making customers wait that long without proper communication or a sense of urgency. The one positive thing I can say is that the guy wearing the green hoodie was very pleasant and genuinely seemed like he was trying to make things right. He deserves credit for at least attempting to help and provide better customer service. Unfortunately, it seemed like the manager was too out of it to let him do his job and actually improve the situation. It’s frustrating when an employee is trying to help customers, but management seems to be the biggest obstacle. That young man deserves recognition for his attitude, but management needs to do better. I understand that restaurants get busy, but 40 minutes is unacceptable. Based on this experience, Jack in the Box seriously needs to work on its management, communication, and customer service. I hope they get things figured out because this was beyond disappointing! I am a manager in fast food and most the time we work with 2-3 employees so I get being busy but not finding a flow that works for all 3 of them to ensure that their guest or customers are taken care of fast and proper. I feel as the manager was on some type of drug. She was just sprung out.

I wanted pancakes not French toast and no straw and no pancakes

1 week the potato wedges are on the menu and the next week they’re gone.

Went through the drive thru, ordered ultimate cheeseburger meal and tacos. I got home and got chicken nuggets, frys and tacos. Never received a receipt from my order, so thing I can show. Damn, I wanted a cheeseburger so bad , guess not lol. Location 6001 W Thomas az

Jack in the Box on fort Worth highway in Weatherford Texas ran out of bacon. I was giving a standard ham egg cheese croissant with no bacon and expected to take that. I went back they offered me a sausage egg and cheese which was 40 cents less. And there was no cheese slice on it it was a handful of shredded cheddar.

I ordered3 of the 2 tacos for $1.99 in the drive-thru at the Jack in the Box on Summit in Fontana. Guess what? They only gave me 4 tacos when I should have received 6! This is not the first time I have not received exactly what I ordered

The food was horrible the hashbrowns were soggy like they were in water…. I always go to McDonalds and i should have stuck with them. Does jack in the box ever change their oil? Yuck… never again ….. plus they have no right charging their prices…. Never again… you owe me 30 bucks…..

08-29-2026 We visited the restaurant located on Valley Mills in Waco, Texas to try the Philly Cheesesteak sandwich. We entered the drive-thru, saw the item on the menu and attempted to place the order. We were informed by the single employee working that day that the owner of the franchise did not stock the necessary ingredients for the sandwich. In addition, they were out of onion rings. I felt sorry for the only person working at this location as he would be the messenger there delivering bad news to the customers. So...two questions; 1. Who owns the Jack In The Box location? 2. Why do they have items on the menu that they have no intention of serving? One would think that if the owner of a business would work to be successful instead of alienating their customer base. However, I could be wrong.